Customer Care Coordinator at EagleCare LLC in greenwood, Indiana

Job Description:

Customer Care Coordinator

Bring your heart to work! Caring people make the difference at American Senior Communities!

Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., they are our guiding principles and create the framework for all our relationships with customers, team members and community at large.

American Senior Communities has proudly delivered patient centered care since the year 2000, with a long history of excellent outcomes. Each of our 80+ American Senior Community is part of the neighborhood in which it exists. Our leaders and staff live in surrounding areas and know the community well. We value the same things in life that you do. The foundation of our senior living communities is based on the knowledge that we’ll be part of your neighborhood for many, many years. We take great pride in our hospitality and it is ingrained in everything we do.  As partners in senior care, we are not just doing a job, but following a calling.

Our commitment to our team members:

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  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  
  
  
  
  
  
  • Top competitive market wages
  
  
  • Paid Time Off (PTO), holiday pay and *opportunities to earn additional PTO
  
  
  • Access up to 50% of your earned wages before payday with PayActiv*
  
  
  • Paid training, skills certification & career development support
  
  
  • Medical, vision & dental insurance with Telehealth option
  
  
  • Medical and dependent flexible spending accounts
  
  
  • 401(k) retirement plan options
  
  
  • Lucrative employee referral bonus program
  
  
  • Tuition assistance and certification reimbursement*
  
  
  • Continued education opportunities through Purdue Global & O2NE scholarship program
  
  
  • Employee assistance program & wellness support
  
  
  • Retail, food & entertainment discounts and so much more
  
  
  
  

  *Terms and conditions apply

  
  

What will you be doing and how will you make a difference at American Senior Communities?

• Making a difference in the lives of the patients we serve by providing them care and compassion


• Acting as a positive teammate to fellow employees by helping onboard new teammates.


• Responsible for the administration of the ASC Customer Care program


• Serve as liaison for all new residents to the community ensuring and maintaining quality customer experience

  Requirements:

• Bachelor’s degree preferred; or 3 years equivalent experience in lieu of degree.


• Working knowledge of admissions process, customer services skills and sales techniques. 


• Customer Service focused and the ability to demonstrate the core values listed above is a must!

We are Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Clinical Services

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