The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
Responsible for providing proactive and excellent customer service to assigned accounts, assisting with scheduling inbound and outbound shipments with Customer's Carrier's (including LTL and TL shipments) if applicable, and managing invoices and billing documents. Responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. Helps implement Company Quality, Safety, and Customer Standard Operating Procedures (SOP's.). Coordinates with vendors, sales staff, customer service representatives, billing representatives, warehouses and shippers, as needed.
Essential Duties and Responsibilities:
Act as a liaison between the warehouse and the customer for account and operational needs and work to resolve any discrepancies between the two.
Develop/maintain productive relationships with clients, vendors, agents, and industry partners.
Oversee all aspects of assigned orders. Including order entry, scheduling transportation needs, maintaining order communication, tracking order status, addressing cancellations, resolving order issues, maintaining documentation, and providing proactive customer support.
Maintain and adhere to company SOP's and Quality Assurance process and guidelines for all Customers and operational activities, including order specs, shipping requirements, and communication (systems/email/phone) specific to each customer.
Support onboarding process for new customers.
Maintain damage records, backorder logs, and any applicable regulatory reporting as needed.
Identify and recommend process improvements.
Coordinate with corporate billing staff to ensure accounts are billed accurately and timely. May review/prepare billing as needed.
Maintain Project KPI's. Identify and recommend training, work allocation, and problem resolution.
Maintain customer reporting for both internal and external customers.
Participate in internal and/or external customer meetings as needed to review processes and metrics and address customer questions and concerns.
Participates in the development of department goals and objectives; recommends, implements, and administers methods and procedures to enhance operations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Other Duties & Responsibilities:
Knowledge of inventory management procedures and general warehousing terminology and practices. Familiarity with warehouse and inventory management systems required. Solid mathematic and financial accounting principles. Proficiency with all MS Word programs (e.g. Excel, Outlook) and ability to quickly learn warehouse system and transportation systems, if applicable. Ability to do spreadsheet tracking and data analysis is vital. Interpersonal and communication skills are critical. Must have the ability to manage multiple party communications utilizing various forms of software technology and will be expected to successfully negotiate and resolve customer claims. Must excel in time management, prioritizing deadlines, and communicating with Management proactively if deadlines need to be extended. Must have strong teamwork and cooperation skills. Must be able to periodically work a flexible schedule.
Education & Experience:
Minimum of High School Diploma, college degree or some college experience highly preferred. Minimum 2 years of direct experience in a similar industry preferred, or 2 year completion of Logistics and Transportation courses through accredited college.
Cubicle working environment. Noise level in the work environment is usually moderate. Some facilities may cause exposure to warehouse working environment where loud noises are typical and exposure to varying weather temperatures may exist.
The employee must occasionally lift and/or move up to 10 pounds.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
The employee is occasionally required to reach with hands and arms.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Use your current and previous experience to find new opportunities on the road to success. At Suddath, we're committed to helping our employees flourish and reach new heights.