Job Description:
Why Choose Suddath to "Move" your Career to the Next Level?
At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
What We Offer!
- A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
- Paid Time Off (PTO) and paid company holidays
- A tuition reimbursement plan where employees are encouraged to continue their education and development
- For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.
Summary
Facilitates communication and orchestrates services working directly with sales, operations and customers throughout workplace service planning and implementation.
Essential Duties and Responsibilities
- Receive, review, enter and confirm project and service requests
- Follow administrative process for customer set up and credit approval
- Establish certificates of insurance
- Lead internal planning calls to clarify scope requirements and/or any warehousing processes that may apply
- Communicate expectations and updates between warehouse and customer
- Document and control inventory through warehouse management system and move system
- Validate inbound and outbound orders
- Obtain client specific purchase orders, tracking numbers and approvals
- Obtain item master inventory list from customer
- Complete documents for services specific to the order
- Thoroughly communicate with all parties throughout service delivery and document in move management system
- Assist in problem resolutions and escalations as needed
- Document scope changes and oversee change order management process
- Manage tasks through move management system task flow
- Generate client reporting as requested
- Collect and consolidate costs and manage the close out process
Job Skills Required
- Excellent verbal and written communication skills
- Highly customer service oriented
- Ability to prioritize and re-prioritize as situations and needs change throughout the workday
- Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
- Strong analytical and problem-solving skills
- Excellent attention to detail and follow through
- Ability to work under deadlines and specific time frames
- Ability to develop and maintain positive working relationships with internal and external customers Ability to demonstrate initiative and to work with minimum supervision
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Bachelor's degree (B. A.) from four-year college or university is preferred; two to five years of progressive customer service; experiencing coordinating national services is preferred; or equivalent combination of education and experience.
Language Ability
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Math Ability
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills
To perform this job successfully, an individual should have strong knowledge of MS Office Suite
Certificates and Licenses
No certifications needed
Supervisory Responsibilities
This job has no supervisory responsibilities.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job,
- The employee is regularly required to use hands to finger, handle, or feel and talk or hear.
- The employee is frequently required to sit and reach with hands and arms.
- The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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