Clinical Program Senior Advisor - Clinical Value Messaging at Cigna in Bloomfield, Connecticut

Posted in General Business 14 days ago.

Type: Full-Time

Job Description:

This position takes a leadership role within Cigna's Clinical Performance & Quality (CP&Q) organization to provide strategic direction on internal and external messaging approach development and execution related to current and future-state clinical/advocacy programs and solutions. The role is located on the Clinical Program Development & Health Equity (CPD&HE) team, whose services are in growing demand throughout the organization. We collaborate with a large network of clinical/advocacy experts across the Enterprise to present Cigna to the external marketplace as the singular leader in clinical excellence.

In recognition of the fact that compelling information about clinical/advocacy programs and solutions is instrumental in producing successful new business acquisition and retention/growth efforts, this role serves as a Subject Matter Expert/Initial Point of Contact working in partnership with our Proposal Management organization to address related questions in Request for Proposal (RFP) and Request for Information (RFI) questionnaires. In addition to working on active RFPs/RFIs, this role will also partner closely with Proposal Management to maintain, develop, and enhance content in a standing RFP content library. The successful candidate will be able to not only develop extensive knowledge across clinical and advocacy product solutions but will also develop the ability to provide guidance to Proposal Management writers on how to adjust response approach based on the differences across Cigna Sales buyer groups and verticals, as well as client objectives, industry and market specifics, and so on.

Key responsibilities include (but are not limited to):

  • Develop and maintain substantial subject matter expertise across the product solution suite for Cigna Healthcare, including (but not limited to) clinical, advocacy/navigation, and network programs, including the nuances when they are offered to the various sectors and segments of Cigna clients.

  • Develop and maintain substantial subject matter expertise regarding relevant pilots, product enhancements, and other innovation work, and demonstrate skill messaging to the market appropriately and compellingly about such initiatives.

  • Network effectively to build strong relationships across a large, complex, rapidly changing organization.

  • Engage in process optimization work for the team related to request/project intake, prioritization, oversight, and completion procedures for the team to utilize, leveraging automation efficiencies where possible.

  • Facilitate regular training and other consultative support for Proposal Management on new and evolving clinical products.

  • Execute effectively in a high-pressure atmosphere comprised of high volumes, complex questions and issues, and shifting priorities, with an unwavering dedication to meeting deadlines. Process often requires the ability to provide additional last-minute, "just in time" engagement and guidance.

  • Assume partnership with Content Managers in RFP Strategy & Operations, helping them proactively create and maintain compelling RFP Library content - while helping ensure accuracy, best writing practices, and the reflection of current market message strategy/approach and positioning. Current RFP Library record totals are 900+.

  • Participate in creating and executing an internal messaging plan to help promote the value of the Clinical Program Development & Health Equity team.

  • Complete ad hoc, fast-turn requests related to enterprise Clinical Value Messaging needs, as well as required ongoing administrative tasks.

Education/Experience Requirements:

  • Bachelor's degree, or commensurate industry experience; with preference for experience within the health care industry. Advanced degree a plus.

  • Minimum of seven years' business marketing/communications experience, including proven excellence in research, writing, strategic planning, and editing under timeline pressure.

  • Knowledge of the healthcare industry, to include an understanding of managed care, value-based reimbursement models, care management, disease management and health advocacy.

Other Qualifications:

  • Ability to effectively research and synthesize information on clinical programs and services.

  • Demonstrated experience and exceptional ability to work productively in a matrixed management environment across geography, departments, and position level.

  • Experience as a key team member involved in complex projects; ability to effectively lead others without supervision alignment.

  • Ability to handle high and unpredictable volumes of work through effective multitasking, collaboration, and communication.

  • Strong interpersonal skills; demonstrated success building, growing, and successfully maintaining a professional network as an aid to achieving individual and team success.

  • Orientation towards action; experience working with a sense of urgency while taking responsibility to execute to meet aggressive timelines through excellent project/process management skills.

  • Ability to produce a variety of externally appropriate responses from expert-provided information through proven expertise in medical writing, communication, and editorial skills - altering based on specific audience, questionnaire requirements (e.g., word/character count limitations).

  • Strong communication and presentation skills that reflect understanding of audience and scope; ability to influence at multiple organizational levels.

  • Strong motivator and team player, able to lead and delegate responsibilities as needed.

  • Proficiency in Microsoft Office applications.

Individual Competencies:

  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs to different audiences.

  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

  • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

  • Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

  • Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders.

  • Manages Conflict - Handling conflict situations effectively, with a minimum of noise.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 109,500 - 182,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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