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Information Technology Support Specialist at General Dynamics Information Technology in Annapolis Junction, Maryland

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Suitability:

Polygraph

Public Trust/Other Required:

Job Family:

Help Desk

Job Description:

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. 

 

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate.

 

Our work depends on Information Technology Support Specialist’s joining our team to support Tier I operations for a large infrastructure effort in Annapolis Junction, MD.

 

The Information Technology Support Specialist’s duties will include, but are not limited to:


  • Answering calls, chats and emails from customers


  • Providing technical support and troubleshooting to network, desktop, and/or systems hardware and software


  • Provide excellent customer service to internal and external client


  • Provide timely updates and closure to client requests and issues


 

MINIMUM REQUIRED QUALIFICATIONS:


  • Active TS/SCI Clearance Required with Poly


  • Must have and maintain 8570 Level I certification (A+, Security+ or similar)


  • Technical Support or Customer Service experience is required


  • Maintains current knowledge of relevant technology as assigned



  • EDUCATION AND EXPERIENCE: HS/GED, 1+ years of experience




WHAT GDIT CAN OFFER YOU:


  • Multiple shifts available to support 24/7 operations (shift differentials may apply)


  • Ability to segway into various career paths within the program in areas such as Networking, Cybersecurity, Software Development, & Systems Administration


  • Collaborative teams of highly motivated critical thinkers and innovators


  • 401K with company match


  • Customizable health benefits packages


  • Internal mobility team dedicated to helping you own your career


  • Rewards program for high-performing employees


#Greenway

#JET

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA MD Annapolis Junction

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.





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