Office Services Assistant- Reception Mailroom at Epiq Global Business Transformation Solutions, LLC in Provo, Utah

Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary:

This role will be critical in helping ensure areas of reception and mailroom are fulfilled to successfully deliver on our service commitments in a timely and effective manner.  This position may also provide back up support for copy, hospitality, and conference services.

Essential Job Responsibilities

• Work closely with the client's staff to assist with front office functions


• Ensure seamless day to day operations as the clients first line of contact for end users and guests


• Provide unique memorable experiences for the client and their visitors utilizing a high energy, welcoming approach to include the following characteristics:
  
  
  
  • Personal response to requests and inquiries
  
  
  • Provide the best service in the industry
  
  
  • Build authentic connections with end users and guests
  
  
  • Anticipate needs and act on them
  
  
  • Create amazing experiences and exceed expectations daily
  
  
  • Thrive on providing exceptional, personalized service
  
  
  • Be attentive to the needs of guests
  
  
  • Be patient, friendly, knowledgeable, approachable and service-oriented
  
  
  • Take ownership of all interactions and situations
  
  
  
  


• Answer incoming telephone calls and forward to the appropriate person


• Assistance and guidance with the sign in process for clients, vendors, contractors, family, and friends


• Promptly greet and announce visitors in a friendly and business-like manner


• Act as the lobby ambassador for all guests and end users


• Monitor and maintain establish security protocols with regards to end user and guest access


• Maintain a neat and organized reception desk and front lobby area


• Order and stock supplies, waters and snacks for clients as needed


• Sort, organize, scan, and distribute incoming mail to client multiple times per day


• Perform other administrative duties as requested


• Conduct office tours and provide location assistance as needed


• Process Envoy invitations and email invites for guests

Qualifications & Characteristics

• Minimum of 1 year work experience as a Receptionist or front desk personnel


• Previous experience in a client service/client facing field preferred


• Mailroom experience preferred


• High school diploma or equivalent


• Ability to manage multiple tasks


• Detail oriented with a knack for exceptional quality of service


• Ability to handle complaints with professionalism, patience, and diplomacy


• Ability to quickly and effectively learn instructions and apply necessary skills


• Exceptional communicator (verbal and written) with great organizational skills


• Working knowledge of Apple products and software systems


• Proficient in Google docs and sheets

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.