Director, Employment & Support Services at Family Resource Network in East Windsor, New Jersey

Job Description:

GENERAL DESCRIPTION: This role will also provide oversight and supervision to the Family Resource Network (FRN) Employment Department and Support Services Department.  The Director will ensure the overall quality of services delivered to participants and their families under this Department is carried out in a manner that is both respectful and empowering to families and individuals with developmental disabilities.

DUTIES AND RESPONSIBILITIES:

• Supervise and provide ongoing feedback to:
  
  
  • Family Support Services Manager
  
  
  • Getting to Work Program Manager
  
  
  • EDGE Program Manager
  
  
  • NJWINS Project Manager


• Successfully complete training to become proficient in Supported Employment, specialized DVRS Services, and benefits planning services


• Ensure that employment and support services are provided to all service recipients in a manner that is person centered and protects participants rights, including comprehensive data collection and confidentiality of all data collected


• Coordinate initial training for all employment and support service staff and provide ongoing training as needed


• Actively promote FRN Employment & Support Services to agencies both inside and outside of NJ to expand service delivery


• Participate in trade associations and key community-based committees related to employment and support services


• Network and develop relationships with key stakeholders


• Oversee writing and distribution of all newsletters, brochures, promotional materials, and publications developed for use in the department, including articles in conjunction with the marketing committee


• Expand employment and support services by identifying new Fee For Service and grant opportunities


• Manage and write Employment and Support Services contract renewals and grants


• Prepare and submit progress reports as required by funding sources and/or FRN


• Create, monitor, and report on Key Performance Indicators for Employment Programs and Support Services


• Oversee program specific budgets to ensure that expenditures follow established department budget

• Develop effective systems for evaluating, monitoring, and improving overall department and program efficiency


• Ensure complete and accurate documentation of all performance improvement activities


• Maintain up to date, comprehensive participant records utilizing FRNs electronic health record (Foothold, HHAeXchange) to ensure service plans and notes are accurate and meeting/exceeding FRN and CARF standards


• Review and sign timesheets, time off requests, and expenses for direct reports


• Market and promote Employment & Support Services in partnership with Marketing Department


• Provides other duties as assigned by supervisor and/or CEO

QUALIFICATIONS:

• Supervisory experience required


• Master’s Degree in Special Education, Social Work, Psychology or related field required


• Knowledge of Employment services including, Social Security, Ticket to Work, WIOA, Pre-ETS, and supported employment


• Knowledge of federal and state benefits services including DDD, DCF, CSOC/PerformCare, NJDVRS


• Experience working with individuals with intellectual and developmental disabilities and physical disabilities


• Demonstrated ability to drive and manage change in a planful, systematic way, engaging others through the process


• Excellent written and oral communication skills


• Fiscal management skills necessary to sustain and grow programs and services to achieve strategic goals and objectives


• Effective decision-making and problem-solving capabilities


• Strong analytical skills