Product Manager (SaaS) at Ontario Systems, LLC in Muncie, Indiana

Job Description:

Description

Finvi (previously Ontario Systems) is looking for a Product Manager.

This position will be remote. You may work where you live anywhere in the United States.

The ideal candidate will have hands-on experience in the financial and operational challenges facing the third-party collections market or experience in healthcare revenue cycle and a solid track record of delivering on-time and on-budget product releases.

The Role

As Product Manager, you will be responsible for ensuring product line business needs are effectively and efficiently realized by the development organization. You will work closely with architects and development teams to evaluate software design options, prioritize technical debt and infrastructure work, and assess technology platforms to inform product roadmaps. This professional self-starter will report to a Director, Product Management and work closely with key stakeholders in development, operations, client support, and implementation.

What You'll Do

• Deliver product releases on-time and within budget based upon agreed scope


• Ensure business needs appropriately reflect different end-user personas' pain-points


• Translate business needs into development requirements, compliant with SAFE practices at Finvi


• Work with Product Design (UI/UX) to optimize workflows, user interfaces, and visual design


• Prepare software design plans including product specifications and use case documentation


• Coordinate beta tests


• Define success criteria for testing and product acceptance


• Ensure business needs and priorities are maintained in a prioritized backlog used by development teams


• Work with architects and development teams to agree on design and implementation methodologies, effective prioritization and management of technical debt, M&S, and relevant infrastructure work


• Understand, research, and follow technical and industry trends


• Work with development team and Scrum Managers to monitor progress and to maintain product release status dashboards


• Manage the retirement lifecycle, identify alternate/replacement solutions, and understand impact/cost and support needs


• Own and monitor product performance, product quality, and success of products based on customer response


• Work with client support team to resolve customer issues as needed


• Answer incoming questions about the product and its capabilities

Other duties may be assigned. The percentage specified for each essential duty and responsibility is an indicator of the approximate amount of time spent on that particular duty and/or responsibility. It is not however, an indicator of the importance of the duty. The importance of each duty and/or responsibility may change daily dependent upon related circumstances.

What You'll Need

• College degree required; Business or Computer Science degree preferred


• 5 years of experience in a relevant role or industry


• Execution-focused mindset


• SaaS experience required


• An understanding of collection workflows and how software can streamline the billing and payment process or healthcare revenue cycle experience.


• Leadership experience on a team that designed, built, or used collection workflow solutions


• Robust technical fundamental skills, especially in building software


• Problem solving skills; able to analyze a problem and design creative solutions


• Attention to detail; extraordinary eye for usability and the customer experience


• Excellent written communication skills; able to succinctly convey complex ideas through the written word


• Great people skills; able to facilitate, negotiate and persuade stakeholders


• Flexible and agile; able to rapidly adapt to changing situations and inputs


• Ability to work well with internal teams, including developers, engineers, architects, quality assurance, and operations. Ensure requirements are fully understood and that implementation plans match expectations


• Ability to assess emerging products and companies to measure their potential value or threat to the company and its products, as well as make recommendations on which new technologies to invest in or leverage

Visa sponsorship or transfer of an existing visa is not available for this position. You must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

Who We Are

Finvi is a premier provider of enterprise technologies that streamline and accelerate revenue recovery for clients in the healthcare, government, and accounts receivable management (ARM) markets. Through process automation and modern, compliance-minded communication and payment tools, Finvi helps its client partners generate more revenue at reduced cost and fulfill their organizational mission by effectively engaging patients, constituents, and consumers.

With offices in Indiana, Massachusetts, New Mexico, and Washington state as well as employees in more than 40+ states, Finvi is building on 40 years of success using a distinctly client-centric approach to innovation and service. A recognized brand in the revenue cycle management (RCM) market, Finvi helps 600+ hospital networks-including 5 of the 15 largest systems in the US-optimize cash collections and provide a single, satisfying patient financial experience. Finvi also serves 8 of the 10 largest ARM companies in addition to a number of state and municipal governments across the United States.

Why Finvi

Finvi is a fast-paced, challenging, and transforming technology company. Our culture fosters an environment where you can think creatively, push yourself to new possibilities, and challenge each other to accomplish personal and professional goals.

We believe every moment, every idea, and every voice counts. By bringing together different ideas and perspectives, we have the opportunity to innovate and step forward.

Our values embody who we are: Own Your Impact, Act Transparently, Have Grit, Embrace Differences and Row Together.

Although we describe what we are generally looking for, we are likely missing other attributes and skills that may make you a great fit. We'd hate to miss out! It doesn't hurt to take a chance and apply!

What's In It For You

• Finvi offers, for most positions, a flexible work environment*


• Hybrid or remote unless otherwise identified*


• Ample PTO for non-exempt and Flexible Time Off* for exempt roles to keep up with today's varied lifestyles


• Competitive pay and 401(k) with employer match


• Health insurance with wellness discounts, medical, dental, and vision care


• Three (3) weeks Paid Parental Leave for new parents


• Eight (8) Paid Holidays throughout the year


• We invest in our employees through educational assistance and learning and development


• Robust Wellness Program includes opportunities to earn money for your Health Savings Account (HSA) or Health Reimbursement Account (HRA)


• Paid Volunteer Time Off Program to make a difference in your community


• Learn more about what Finvi offers here: https://finvi.com/about-us/careers/

*Limitations may apply based on role and company need

The typical base pay range for this role across the U.S. is USD $88,600 - $165,600 per year.

Finvi has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role (the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location). Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Offers are made within the base pay range applicable at the time.

At Finvi, certain roles are eligible for additional rewards, including merit increases, annual bonus, and equity. These awards are allocated based on individual performance and role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue depending on the terms of the plan and the employee's role.

Equal Employment Opportunity & Affirmative Action Policy

It is Finvi's policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a disabled veteran or other protected veteran, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all Company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the Company where appropriate.

Finvi Welcomes All.

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