Applications Training & Support Coordinator at Boise Cascade Company in Boise, Idaho

Job Description:

Boise Cascade has been in the business of manufacturing wood products and distributing building materials for over half a century. We are one of the largest producers of engineered wood products and plywood in North America and a leading U.S. wholesale distributor of building materials. Because our business is built on relationships, our associates are critical to our success. We are committed to investing in them and that is why we offer a comprehensive benefits package designed to have a positive impact on all areas on your life – from health and well-being, career, and community, to financial security and personal safety, with many benefits beginning on your first day of employment. Please review the responsibilities and needed qualifications below and apply today!

 

Boise Cascade has an exciting opening for an Application Training/Support Coordinator! 

Responsibilities

The Application Training and Support Coordinator will provide timely assistance to our users with Agility, RFN and other windows-based programs; resolving issues, recommending solutions, and guiding users through features and functionalities.  We support 45 distribution centers and regional offices across the United States.  

Training and support will be provided via phone, email, live chat, remote conferencing tools and on-site at a location.   In addition to responding to incoming issues, this person will create and maintain process and training documents, find creative solutions to support business initiatives, test new releases, and manage the documentation, reporting and follow up of software malfunctions.   Business travel to provide training and support at locations is required (5% - 25% annual travel).  

Although most work occurs during normal business hours, response to operating problems is urgent and some night and weekend work is required to meet business needs.

The successful candidate will be a great communicator, have outstanding customer care focus, and excel at focusing on details, troubleshooting and follow-up.  They will perform these functions while being informative, empathetic, and eager to quickly solve a user’s problem

Qualifications 

Basic Qualifications: College degree, or equivalent work experience in related job function. Working Conditions include a normal office environment with moderate travel required (5% to 25%). Most work is done to meet installation deadlines. Response to operating problems is urgent; response often requires work outside normal business hours.

Preferred Qualifications: Prefer degree in computer science, computer information systems, business, or a related field. Typically more than three (3) years of experience in related job function preferred. Ideal candidate is a self-starter, works well in a small, self-managed work team, and possesses proficient computer and analytical skills, and effective communication, interpersonal, organizational, and technical skills.

Our Benefits

• Medical + Dental + Vision


• Flexible Spending Accounts + HRA 


• 401(k) Retirement Savings


• Annual Incentives 


• Paid Time Off (20/yr) and holidays (10/yr)


• Paid Parental Leave

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Information Technology

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