THE ONEPEAK WAY | Grow Gracefully through changing lives rather than simply seeing patients.
MISSION | To provide our patients a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.
VISION | A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit.
VALUES | TRIBE
TEAMWORK. Collaborating to create a meaningful OnePeak experience
RESPECT. Listening without judgment and communicating with positive intent
INFORMED. Communicating, educating, and owning essential information
BALANCE. Celebrating an environment that is diverse, inclusive, and encourages a healthy mind, body & spirit
EXCELLENCE. Boldly expecting the best and being empowered to deliver
At OnePeak Medical, whether we're caring for patients directly or supporting those who do, we are caregivers at heart. Every team member contributes to our mission of providing a unique wellness experience that redefines primary care through innovative, integrated health services geared towards optimal health and well-being. You'll join a mission-driven company dedicated to innovation, growth, and supporting our frontline caregivers with the best and most up-to-date resources available so they can do what they do best.
The Patient Care Coordinator is the first point of contact for patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.
DAILY DUTIES:
Provide excellent customer service and serves as the first point of contact to patients or visitors in person or by phone
Navigate multiple and complex data systems to research and/or record pertinent information in compliance with policies
Operate multi-line telephone system; routes calls and responds to general inquiries
Register patients; update demographic and insurance information
Make patient appointments and monitors appointment schedules daily
Reviews charts and adjusts daily provider schedules to ensure accuracy in scheduling and visit preparedness
Perform day-to-day administrative functions and general office duties including, but not limited to, word processing, copying, filing, faxing, answering phones, and data entry
When scheduling appointments, always verify patient information is current and correct. If changes are made, inform patients of any documentation that will be required at their next visit
Adhere to all clinic policies on safety and security by maintaining restricted areas, safeguarding key-less entry codes and computer system passwords with strict confidentiality
Practices confidentiality and privacy protocols in accordance with Clinic policies and HIPAA requirements
Maintain organization in patient waiting areas, office files, and at the reception desk
Inform patients of any existing balances noted in the daily email from the Billing Department or noted in computer and request patient payment
Call patients daily to confirm the next day's appointments
Verify method of payment (insurance or cash pay) is correct in EHR and updated if incorrect. Collect payment as appropriate
Exercise problem-solving and conflict resolution skills when handling patient complaints and direct to appropriate designated office personnel as needed
Attend scheduled department and clinical meetings
Perform all duties and services in full compliance with OnePeak Medical's Employee Handbook
Perform all duties to support successful EHR/EPM maintenance and implementation
Perform End of Day Responsibilities
Flexibility to attend out of town training necessary for the position
Cover the laboratory, draw blood, give injections and fill in for medical assistants as needed (based on skills and training)
Additional responsibilities as needed by and in support of OnePeak Medical
REQUIRED KNOWLEDGE/SKILLS:
Ability to prioritize and multi-task
Easily adapts to change
Receptive to feedback
Thrives in a fast-paced environment
Outgoingly friendly and compassionate
Enjoys teamwork and collaborative environment
Problem-Solver, solution-seeking mindset
Strong emotional intelligence
Maintains positive attitude
High level of personal accountability
EDUCATION AND EXPERIENCE:
High school diploma or equivalent, required
6 months customer service experience, required
6 months front desk reception or scheduling experience in a medical office, strongly preferred
Prior EMR/EHR experience, strongly preferred
Proficient in Microsoft Office Suite, strongly preferred
Computer/Tech Savvy, strongly preferred
Medical billing & insurance payor knowledge and experience with Medicare, Medicaid, Private Insurance and Managed Care Programs, strongly preferred