Student Loan Specialist at American Career College in Anaheim, California

Job Description:

Summary:

• Provides information and assistance to student borrowers so that they are able to make informed borrowing and repayment decisions.


• Conducts formal student loan exit counseling sessions with upcoming graduates at each campus.


• Provides general financial literacy and debt management counseling to students and alumni.  Assists students and potential students trying to connect with federal servicers or private lenders in regard to outstanding loans. 


• Assists default management efforts by reaching out to delinquent federal loan borrowers to offer advice and secure updated contact information. 


• Assists campus Financial Aid Directors with 1st appointments and other financial aid processing needs as volume and personnel needs dictate.

 

Responsibilities:

• Provides information and assistance to student borrowers so that they are able to make informed borrowing and repayment decisions.


• Monitors all student cohorts to identify students who are nearing graduation.  Collaborates with academic and student affairs leaders at each campus to schedule exit counseling workshops.  Conducts formal student loan exit counseling sessions with upcoming graduates at each campus.  Provides individual loan counseling sessions with borrowers who are unable to attend group sessions.


• Provides general financial literacy and debt management counseling to students and alumni in a variety of venues, such as orientation, workshops, information booths etc. Prepares materials for counseling and outreach efforts for distribution to students and alumni.


• Assists students and potential students trying to connect with federal servicers or private lenders in regard to outstanding loans. Serves as liaison between borrowers and lenders/servicers as needed to help resolve delinquency or repayment issues.

 

Education:

• High school graduate or equivalent required; Associate degree from an accredited University or College preferred.

 

Licenses/Certifications:

• Current U.S. Driver’s License required.


• May not be in default on a federal student loan, or owe repayment of a federal grant.


• Consent to audio and video recorded student exit counseling sessions required.

 

Knowledge/Experience (One of the following is required):

• Minimum one year of experience as a customer service provider in a professional environment.


• Familiarity with Federal Title IV student loan products, terms, and conditions.


• Experience preparing and delivering informational presentations to large groups.

 

Qualifications/Skills:

• Ability to demonstrate the highest levels of integrity and professional ethics in all aspects of the job function.




• Ability to demonstrate excellent communication skills through active listening, and delivery of information in a clear and effective manner, both one-on-one and in groups.




• Ability to demonstrate excellent customer service skills, with a professional, helpful, and positive demeanor.




• Willingness to work a flexible schedule that includes regular travel between all three ACC campus locations in Anaheim, Los Angeles and Ontario.

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