AVP, Owner Insured Services Experience (DT) at Chubb in Whitehouse Station, New Jersey

Job Description:

Summary of Role:

• Create, shape, own and execute the digital product roadmap and vision, conveying to Pod members, platform partners, and operating unit stakeholders


• Lead product to success (incl. representing voice of the customer with respect to digital product features, and grooming best-in-class product features with analysis of impact vs value)


• Define and prioritize Pod efforts; collaborate with Pod members, including the development team and Agile coach to develop, design, build and launch the product


• Manage stakeholder expectations regarding what is being built and by when; challenge stakeholders and team to be innovative and forward thinking – the art of the possible


• Achieve clearly defined Objectives and Key Results, and work with Program Execution and Analytics teams to track initiatives and benefit realization

Ideal Profile:

• Combines both deep business and product knowledge with technical know-how


• Experience managing and launching a digital product or capability


• Excellent communication and presentation skills, very comfortable speaking with senior leaders


• Strong self-motivator, with a contagious ability to spread energy to team


• Demonstrated ability to think both strategically, tactically and deliver business value


• Knowledge of Agile values, principles, and practices; certified Scrum product owner is a plus

Responsibilities:

• Lead product to overall success according to clearly-defined OKRs and KPIs as part of digital transformation – Pod owner serves as the mini-CEO of digital product/service end to end


• Observe, learn about, contact, and analyze end users of the product, agnostic of distribution channel or user persona; drive product capabilities to exceed best-in-class market leaders


• Own Pod vision and set priorities to deliver impact to the customer as quickly as possible


• Balance cross-functional inputs to set direction for journeys


• Ensure best-in class solutions, design thinking, and customer-centricity from conception to launch


• Liaise with Underwriting/Product, Operations, Sales and Claim domain leads to understand product features, objectives, performance in the marketplace


• Track and measure product progress; define KPIs, processes, and metrics to track with process engineer, design engineer, and CX/Value chain analytics platform teams


• Effectively partner with process engineers and analytics teams to design A/B testing for features


• Integrate usability studies and research into product requirements to enhance user satisfaction


• Define, refine, and prioritize user stories/epics/tasks daily including leading interactions with other units


• Facilitate planning of Pod sprints to reaffirm priorities and agree on business requirements


• Create, maintain, and prioritize the product backlog


• Specify acceptance criteria for each user story and write acceptance tests


• Clearly communicate the requirements to the team


• Facilitate release planning with stakeholders


• Participate in sprint meetings


• Build and maintain strong relationships with operational stakeholders as well as other pod owners and domain leads


• Coach development and design teams with detailed guidance during product development

Required Experience:

• Background in computer science, technology, or UX preferred

Preferred Experience:

• Experience in product development, technology and/or marketing/product operations


• Experience as a Product Owner, BSA/BSL, or Product Manager delivering digital solutions


• Strong knowledge of software development lifecycle


• Experience in Agile methodologies


• Experience with customer journeys and customer experience, with reference to insurance