Sr Configuration Management Database Administrator at NewRez LLC in Coppell, Texas

Job Description:

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Sr Configuration Management Database Administrator is responsible for providing daily end-to-end delivery of Configuration Management services in accordance with the configuration management plan.

Direct Reports

• N/A

Principal Duties

• Facilitate Configuration Management audits


• Review critical incident outage resolution results and responses and dispositions of failed changes due to issues related to Configuration Management


• Facilitate communication and engage business and IT management to encourage Configuration Management efforts


• Lead the organization of Configuration Management services, concepts, policies, and procedures


• Create all requirements, use cases, user stories, etc. to support new or improving CMS functionality. Maintain and improve Configuration Item (CI) integrity (class, naming conventions, attributes, sources, and relationships)


• Review and publish configuration management reporting


• Manage and improve ServiceNow Discovery and ServiceNow Services Mapping for cloud inventory


• Administration of Management, Instrumentation, and Discovery (MID) servers when needed


• Add/Update/remove Discovery credentials


• Create/update/Remove Discovery ranges and schedules


• Create/update/remove identification and reconciliation rules.


• Monitor CMDB Health and resolve conflict through data sources


• Interpret Discovery logs and data to diagnose issues


• Provide governance to ensure the integrity of the CMDB


• Review areas for improvements and enhancements to mature the CMDB


• Collaborate and assist in ServiceNow Development


• Performs related duties as assigned by management.

Education and Experience Requirements

• Bachelor's degree in computer science, Information Systems


• 5+ years relevant Configuration Management Database/ITOM experience


• 2+ years ServiceNow IT Operations experience

Knowledge, Skill, and Ability Requirements

• Expert knowledge of ServiceNow CMDB, IT Configuration and asset Management processes


• Understanding of ServiceNow Discovery and Service Mapping tools


• ITIL Foundation Certification


• Experience in ServiceNow Development, IE Java, Workflows

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Perks :
• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
• 9 Paid Holidays
• Casual Workplace
• Employee Engagement Activities

Company Benefits :
• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan

• Performance-based Incentives
• Pet Insurance

• Advancement Opportunities

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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