Technical Support Specialist at WG Connect LLC in Des Moines, Iowa

Job Description:

The Wittern Group is seeking a Software Support Specialist to join our team! An ideal candidate would have a passion for the customer experience and relationship building with an eye for technical troubleshooting. As our Software Support Specialist, you would be responsible for the set up of new customer accounts, customer training of our software products and updates, and troubleshooting. This position would be perfect for those who have a background in sales, customer service, or IT. This is an hourly paid position with a Monday through Friday schedule.

Job Responsibilities:
Ability to work with multiple groups within sales, service, and engineering.
Train customers on new software, and provide ongoing support
Setup customer accounts through data provided by the customer
Check customer provided cards and match them with readers
Troubleshoot through testing software/hardware functionality, compatibility and system integration per configuration and software test plan
Document issues and suggest improvements on features and processes
Collaborate with the engineering and product management teams to help reproduce and resolve issues