Sr. Analyst, Transportation at Best Buy in Richfield, Minnesota

Job Description:

The Freight Claims Sr. Analyst is responsible for assisting in delivery of key Best Buy Freight Claims department objectives focused on meeting operational, financial, and service level expectations. The Sr. Analyst will play a leading role as liaison to Best Buy transportation provider claim adjusters and insurance representatives, as well as internal partners including legal, finance, controllership, accounts payable, and across operations teams. The Sr. Analyst will lead collections and dispute resolution initiatives, collaborate to develop programs and best practices focused on overall claim recovery, perform root cause analysis and problem solving, and implement strategies to address process and operational oversights. The Sr. Analyst ill play a key role in a Center of Excellence, provide subject-matter expertise across multiple modes and departments, including home delivery, LTL, Truckload, and Intermodal, and will support Best Buy through internal and external partnerships to analyze and resolve product loss or damages that occur through the Best Buy managed network.

Key Responsibilities:

Freight Claim Analysis, Research and Resolution

• Assess criteria and determine eligibility for filing freight claims with carriers or vendors


• Lead cross-functional collections efforts; Identify, influence, negotiate; Create options and partner with leaders and internal teams to align on optimal recoveries


• Lead dispute resolution efforts through carrier/vendor partnerships and negotiation of disputed outstanding claims focused on mutually acceptable outcomes


• Partner on investigations for loss, damage and overage claims submitted by field teams from origination through timely claim resolution and closure


• Partner with Finance and controllership to analyze and leverage data to assist in formulating actions and plans to prioritize and drive recoveries


• Own carrier partnerships; Prioritize and coordinate regular carrier touch point cadence, including collaboration and alignment on priority claim processing and resolution actions


• Maintain current industry knowledge and provide insight focused on risk identification and protecting the interests of Best Buy related to carrier contracts during procurement events

Freight Claims Root Cause Analysis

• Analyze claim trends to determine root cause; Develop solutions to mitigate future claims


• Collaborate with appropriate business partners; Design and implement recommendations


• Track performance to determine if recommendations are producing desired results; Identify and implement process improvements as necessary

Claims Reporting

• Enhance visibility through design and publishing rhythms of key operational metrics; Identify automation capabilities to drive reporting efficiencies


• Lead value-add analysis and push reporting to drive decision making through transportation liability/risk assessments and solution design


• Create ad hoc reporting to provide business teams and carriers with visibility to claim trends, performance, strengths, and opportunities

Collaboration with Internal and External Business Partners

• Partner with internal teams to:
  
  
  • Align and drive operational and strategic priorities
  
  
  • Review performance expectations, accountability, and improvements
  
  
  • Implement regular touch points and inclusion in key partner meetings
  
  
  
  


• Partner with external teams to:
  
  
  • Review performance expectations, accountability, and improvements
  
  
  • Partner on operational and strategic priorities and solution design
  
  
  • Design and implement process and operational improvement strategies
  
  
  
  

Basic Requirements:

• Analytical and business acumen capabilities


• Strong communication skills (written and verbal)


• Ability to independently assess, identify priorities, organize, and formulate work plans


• Ability to build partnerships with internal and external stakeholders to reach agreeable solutions


• Intermediate to advanced level of experience/skill with Microsoft Excel and Access


• Systems acumen – Willingness and ability to learn systems, including 3rd party software


• Strategic thinking, planning, execution and tracking action plans


• Ability to lead and influence cross-functionally, and across levels


• 2 or more years of Transportation/Supply Chain/Inventory experience


• Ability to work in a changing and sometimes ambiguous environment


• Ability to work well independently with minimal supervision


• Courageous and confident decision-maker

Preferred Requirements:

• 2 or more years Freight Claims experience in a multi-channel environment


• 3 or more years Transportation/Supply Chain experience


• 2 or more years of Negotiation/Collections experience

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