PC Deskside Support at Intertek USA Inc. in BOXBOROUGH, Massachusetts

Job Description:

Intertek is a leading provider of Assurance, Testing, Inspection and Certification solutions globally, is searching for a PC Deskside Support Technician for our Boxborough, MA location.

A career with Intertek offers rewarding opportunities to help companies around the world develop products that are used safely by millions of people every day. Intertek is the trusted advisor to many of the world's leading brands, companies and governments, and has earned a reputation for accuracy, reliability, integrity, and technical competence.

Intertek services take us into nearly every industry, from textiles, toys and electronics, to building, heating, pharmaceuticals, petroleum, food, and industrial. We derive competitive strength from our employees' cultural values and relationships within the communities in which they live and work. Our commitment is to honor the individual strengths of all employees and help them reach their potential.

PC Deskside Support Technician

Overview:

• This PC Deskside Support Technician position is responsible for maintaining and proactively managing the Laboratory and Analytical (LAB) computers and associated software and systems in operating condition.

• In addition, providing Deskside support for escalations and project work. Reporting to LIT Team Lead / Country IT Manager.

• Maintain all LAB computers integrity
• Perform administrative tasks as required to LAB systems
• Provide technical sales assistance as required
• Train other IT and business staff as required on LAB systems
• Perform implementation and maintenance of LAB computers and software as required
• Analyze the effectiveness and efficiency of existing systems; develop recommendations for improving or further leveraging these systems
• Perform LAB and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies
• Maintain central repository of all site-specific LAB equipment
• Practice LAB asset management, including maintenance of LAB inventory and related documentation and technical specifications information
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems
• Monitor and test system performance; prepare and deliver system performance statistics and reports
• 3rd line support of Intertek's desktop computing
• Work with internal customers to provide system solutions
• Work with regional and global engineering teams for site specific IT infrastructure support
• Troubleshoot and resolve escalated issue tickets
• Write effective technical documentation as assigned
• Ensure adherence to company IT standards for systems
• Ensure adherence to company IT processes, such as change management

• Degree in Information Technology, or the equivalent in terms of education, experience and training
• Working knowledge of LAB techniques
• Exposure to LAB computer security, monitoring and configuring
• Knowledge of Microsoft LAB products
• Knowledge of DNS, DHCP, Active Directory
• Knowledge of or exposure to SMS and/or other asset management tool
• Working knowledge of backup/restore solutions
• Knowledge of networking topologies and network wiring systems
• Extensive experience utilizing several operating systems
• Technical certification such as MCS or MCSE preferred
• A history of self-motivation, organization, planning and detail-oriented work
• The skill set and desire to stay up with technology changes
• Able to read, analyses, and interpret technical and business documentation
• Ability to communicate effectively both verbally, and in writing
• Ability to effectively present information and respond to questions from various levels of management and users
• Ability to work independently with minimal supervision
• Experience with HP LAB equipment a plus
• Flexible approach to working hours and ability to travel up to 15% of the time

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .

Intertek is committed to a safe work environment for our employees and clients. Learn more about our COVID-19 Policy .

What we have to offer

When Working with Intertek , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.

Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.

Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeoc.data@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

LI-CLIntertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.