Sr. Customer Manager at Mars, Incorporated in Bentonville, Arkansas

Job Description:

Sr. Customer Manager

Bentonville, Arkansas

The Sr. Customer Manager is responsible for achieving profitable and sustainable sales growth at Sam's Club for the Mars Wrigley business. This role is expected to maintain strong relationships at both Sam's Club & with our internal customer marketing teams to best execute customer plans that deliver objectives of revenue, growth, profit, product/assortment, placement shelving, merchandising, pricing, and promotions.

What are we looking for?

• Bachelor's Degree in Business Administration or equivalent.


• 5+ Years' experience in Sales, Marketing, for Fast Moving Consumer Good Industries


• Prior Retail Account Management experience


• Fluent understanding of forecasting, Nielsen and trade management system


• Availability to travel 10% of time


• A valid driver's license and clean driving record

What would be your key responsibilities?

• Create and execute customer solutions of profitable sales growth for products/assortment (everyday/new products/promoted), placement and everyday shelving and merchandising, pricing (everyday & promotional), promotional merchandising that achieve customer objectives, category leadership and company objectives


• Coordinate activities necessary in executing the seasons with cross-functional MWC associate partners i.e. Customer Marketing, Supply, Shopper Marketing, etc.


• Influence customer to implement solutions through fact-based presentations that deliver results that are beneficial for both customer and company


• Complete new product launches with timely and effective execution to maximize customer impact


• Execute all agreed to solutions with customer to include accurate, timely forecasting and detailed follow through


• Manage customer trade funds that complies with internal and external requirements and continually improve effectiveness of spending


• Share customer feedback and bring forward potential solutions


• Support Sam's Club Sales Director in creating 3-year engagement and business strategy with seasons for Mars Wrigley at Sam's Club


• Oversight trade investment budget tracking for Mars Wrigley at Sam's Club collecting spend forecast/actual inputs from account manager partners

What can you expect from Mars?

• Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.


• Join a purpose driven company, where we are striving to build the world we want tomorrow, today.


• Best-in-class learning and development support from day one, including access to our in-house Mars University.


• An industry competitive salary and benefits package, including company bonus.


• A company vehicle is included for this role.

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