Operations Lead Analyst - Work from Home - Express Scripts at Cigna in Bloomfield, Connecticut

Job Description:

As an Operations Lead Analyst, you will administer the installation of assigned accounts, including, but not limited to:

Essential Functions

• Structure and billing set up


• Eligibility collection


• Data base loading ID cards


• Preparation of plan materials such as administrative documents and customer education materials.


• Provide support to assigned accounts by responding to inquiries or resolving complex issues using independent judgment and discretion.


• Occasionally, act as a Technical Coach, providing desk-level coaching and identifying opportunities aimed at improving overall operational performance.


• Complete day-to-day Account Installation tasks without immediate supervision, but has ready access to advice from more experienced team members.


• Forward planning and anticipation of needs/issues.


• Resolves non-routine issues escalated from more junior team members.

What you will need to be successful in this role:

Qualifications

• High School Diploma or GED required;


• Good verbal and written communication skills;


• Strong attention to detail; Good organizational ability;


• Ability to work in fast-paced, production environment;


• Willingness to work a flexible schedule based on business needs;


• Ability to learn about clinical-related fundamentals

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 58,100 - 96,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.