Customer Service Representative at Oldcastle BuildingEnvelope Inc in Westbrook, Maine

Job Description:

We are seeking a Customer Service Representative in Westbrook, ME.  This position involves interacting with customers providing product and service information, resolving product and service problems, processing orders, and serving as a liaison between the customer and the company.

Our product is custom manufactured, and each order is different. This requires our CSR’s to have excellent attention to detail. Lead times are short, and the department is busy. With that said, you will be working with a great group of associates who will teach and support you. They know what it’s like to be the “newbie” in the department and their mission is to help you succeed and have fun too!

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

 

Essential Duties and Responsibilities

• Greet customers in a courteous, friendly, and professional manner. Listen attentively to customer needs and concerns; demonstrate empathy and be an advocate for the customer


• Accurate data entry of orders and quotes


• Communicate with customers to determine expected delivery date and time.


• Coordinate between sales and production to meet customer deadlines


• Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution


• Maintain broad knowledge of clients, products, and services of the organization


• Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of the job

 

Requirements

To be considered for the position, the following conditions must be met:

• High School Diploma or equivalent


• Minimum 1-year customer service experience, preferably in construction or similar field


• Excellent attention to detail


• Computer experience and accuracy in alpha/numeric data entry


• Strong math skills


• Qualified candidates should have strong verbal and written communication skills

 

Additional Information

• Only online applications will be accepted


• When applying, please provide full employment history


• Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Office Staff

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