Technical Service Representative at Ametek, Inc. in Mount Prospect, Illinois

Job Description:

Your Impact:

Atlas Material Testing is seeking a Technical Service Representative to join our incredible U.S. Tech Service Team servicing states across the Midwest.

In this role, you will be responsible for performing basic on-site installation and general maintenance tasks on technology products while helping resolve customer problems and answering questions.

The scope of the job function includes reporting and record keeping that supports maintenance requirements. The efforts related to reporting serve to expand product line while proactively broaden sales options within scope of assigned clients. Positions demand heavy travel and operate in a decentralized structure.

Responsibilities include:

• Responsible for conducting tests on instruments and mechanical components, electro- status devices, electronic components, circuits, and software within equipment to verify or calibrate for correct operation or to identify, diagnose, and repair cause(s) of malfunction.
  
• Converses with equipment operators to determine operational problems with equipment and to determine if a malfunction is due to human error or instrument problems. Where applicable, outcomes will require position to replace defective components, wiring, or software and adjusts mechanical parts and software settings.
  
• Aligns, adjusts, and calibrates equipment according to Atlas Material Testing Technology LLC specifications and other OEM specifications consistent with quality standards and guidelines.
  
• Analyzes and confirms proper equipment installation and provides training to equipment users on operation, basic maintenance, user calibration and all warranty covered issues.
  
• Reviews and analyzes prints, diagrams, specifications, service and operator manuals, work instructions, software settings, and test methods and applies knowledge of functional operation of instruments and systems to perform repair, routine maintenance, calibration activities and operator training.
  
• Prepares and presents detailed quotes, agreements, and service reports, that include pricing, discounts, and payment terms set by Atlas Material Testing Technology LLC as well as exercise judgment concerning warranty issues.
  
• Responsible for creating, maintaining, and submitting technical service records related to client activity including service schedules and business expenses according to the procedures defined by management.
  
• Accountable for creating and delivering contract to clients to contribute to revenues for the company and ensure major contracts are communicated to management for further evaluation and analysis.
  
• Maintains working parts inventory level and a working toolbox to accomplish the work within Atlas standards and time frames ensuring efficiencies as well as maintains up-to-date calibration documentation on all test equipment used within the scope of the assignment.
  
• Perform work according to process standards and Atlas accreditation, standards and practices that are representative of present operations as well as ensuring quality standardization is maintained.
  
• Position requires certification in the quality standards of the business.
  

Requirements:

• Associate's degree (A. A.) or equivalent from a two-year college or vocational technical school, electrical and mechanical training; or two years related technology support experience and/or training; or equivalent combination of education and experience.
  
• Experience reading and deciphering schematics.
  
• Demonstrated mathematical aptitude involving practical algebraic and statistical methodologies applicable to problem solving needs for clients.
  
• Proficient with MS office windows and capable of navigating through systems and applications.
  
• Refrigeration experience and technical certification a plus.
  
• Valid driver's license required and may require a valid passport.
  
• Previous job experience that requires extensive travel between work locations and remote sites and adherence to a company's travel policy guidelines.
  
• Past work experience working with high voltage equipment and electrical devices.
  
• Previous work experience within fast-paced, multi-task work environments.
  
• Past work-related experiences must demonstrate the ability to troubleshoot and solve problems within technical expertise.
  
• Capable of performing as a decision maker making independent decision within policies and procedures and standard guidelines around defined scope of responsibility.
  
• Communication skills are technically oriented requiring minimal collaboration and focus is on problem solving client needs.
  
• Business acumen within work environments that deliver high levels of customer service to its client base.
  

Why Atlas?

For more than 100 years, Atlas has been a leader in materials durability testing, offering a complete line of weathering testing instrumentation, laboratory, and outdoor testing services. Headquartered in Mount Prospect, IL, Atlas employs over 250 colleagues around the world and operates major facilities in the US and Germany. Acquired by AMETEK in 2010, Atlas Material Testing is a business unit within AMETEK's Measurement, Communication and Testing Division. We service several markets including automotive, paint and coatings, plastics and additives, textiles, pharmaceutical and consumer products, architecture, aerospace, photovoltaics, and packaging.

Atlas offers a competitive benefits package that encompasses Health Vision and Dental Insurance, Paid Time Off, 401(k) plus matching, Flexible Spending Account, Life, Supplemental Life, and Disability Insurance, Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development.

Compensation

Salary Minimum: Market

Salary Maximum: Market

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 18,500 colleagues, in 30 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Diversity and Inclusion, Teamwork, and Social Responsibility. AMETEK is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales of over $6.0 billion. Traded publicly (NYSE:AME), we are a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

Nearest Major Market: Chicago

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