Senior Claim Director at Chubb in Alpharetta, Georgia

Job Description:

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

 Job Overview:

• Investigate and settle first party Inland and Ocean Marine claims. The position requires strong negotiation and customer service skills, including the ability to handle high profile clientele.


• The person needs to work well with policyholders, brokers, attorneys and home office in the resolution of claim files.  Additionally, the individual will be expected to interact with our underwriting department on a regular basis. 


• The individual must work effectively as a member of the team and readily adjust priorities to respond to pressing and changing workplace demands.


• This person works independently and will report into an AVP of Marine Claims.


• Less than 10% overnight travel

 Responsibilities:

• Manage pending inventory and daily workflow of marine claims


• Ensure high customer service levels are being met with Chubb policyholders and brokers


• Manage and consult on all losses with coverage issues


• Responsible for ensuring compliance with claim best practices and handling guidelines


• Manage expectations and performance of the independent adjusters and surveyors utilized


• Ability to read, interpret and apply the provisions of a marine insurance policy contract

• 3+ years of experience in Marine claims


• Candidate must have proven technical knowledge in the investigation and analysis of commercial marine claims. 


• College degree or equivalent business experience is required. 


• Candidate must demonstrate an ability to work in a collaborative fashion with a wide spectrum of people, develop and maintain strong business relationships within claims and with underwriting partners.


• Must be an excellent verbal and written communicator with the ability to address diverse audiences.


• Candidate must be both service and results driven, highly analytical and detail-oriented with the ability to make timely and appropriate decisions.

 Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.