Customer Service Rep - Lumber/Hardware at Ashby Lumber in Berkeley, California

Job Description:

Are you dedicated to providing an excellent customer experience?

Do you enjoy building relationships and rapport with the goal of keeping the customers coming back?

This might be the position for you!

Why you want to work with us:

• You’re a valued member of a high-performing team.


• Ashby is a recognized community and LBM Industry Leader in the East Bay


• Strong support system to deliver excellent products and services to our customers to close the deal


• Your opinion and experience matters. We are always looking for ways to improve and welcome your opinion! You don’t even need to take our word for it, check out our 4.5 rating on glassdoor.com!

Objective:

The counter salesperson will provide excellent customer service and consistently maintain a professional approach in providing the customer with a pleasant shopping experience. Salespeople are to be efficient and effective in the selling process while building and maintaining strong relationships with as many customers as possible. The goal is to keep the customer coming back.

Why you want this opportunity:

• This is your chance to be a part of a rock-solid team that is poised to grow.  Within this role you will be able to build relationships with experienced team members including counter sales, and door and window professionals.  


• You’ll be responsible for building and maintaining relationships with as many customers as possible with the goal of keeping customers coming back. 


• This is your opportunity to use your strong follow-up skills and expand your product knowledge to be efficient and effective in the selling process.


• You’ll be expected to ensure customer satisfaction by responding to questions or inquiries pertaining to orders, products/pricing, and processing  all estimates, orders and invoices in a correct and timely fashion.

We are looking for someone with the following experience or knowledge:

• We’re looking for someone who is eager to be part of a team, share their experience and expertise, and learn from other members of the team. 


• Professional, knowledgeable, enthusiastic and positive attitude.


• Demonstrates a clear understanding of effective selling techniques.


• Working knowledge of lumber, doors, windows, and other building materials is a bonus, but not necessary. 


• Ability to interface with employees, customers, and end users effectively.

Benefits our employees love:

• Medical, Dental and Vision Insurance


• 401k with Company Match


• Profit Sharing Program


• Employee Recognition Program


• Educational and Tuition Assistance


• Employee Appreciation Events


• Paid Time Off


• Employee Discounts


• Annual Discretionary Cash Bonus

PHYSICAL REQUIREMENTS

• Sit/stand for 8 hours per day
• Must be able to lift/carry 50 lbs. occasionally
• Must be able to push/pull 50 lbs.
• Horizontal reaching is required
• All mobility motions are required (standing, walking, sitting, stooping, kneeling, crouching, crawling, and climbing)
• Limited range of motion and physical activity occurring randomly for 8 or more hours per day

This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your Supervisor, the General Managers, or Owners.

You will be evaluated based upon your performance of the objectives, duties, and responsibilities listed in this job description, accomplishment of other tasks as assigned, as well as adherence to Ashby Lumber’s Policies as outlined in the Employee Manual. Your Supervisor or the Manager has the right to revise this job description at any time.

This job description is not a contract for employment, and either you or Ashby Lumber may terminate employment at any time, for any reason.

Salary:

$24.00

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