Accidental and Health Claims Operations Assistant at Chubb in Wilmington, Delaware

Job Description:

Summary

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.    

This is a critical support role for Adjusters in the Accident & Health Claims Department.  To be considered, candidates must either be in Wilmington, DE, or Chesapeake VA.

Responsibilities

• Accurately assign and/or reassign claims according to established service guidelines to include accurately tracking assignments in a database.


• Ability to process various claims related financial transactions to include adjusting reserves, issuing payments, completing stop payments and voids, and applying cash receipts.


• Experience processing payments using a vendor invoice management system.


• Familiar with scheduling appointments with medical providers and obtaining medical records.


• Familiar with processes, workflows, and reporting requirements associated with utilizing intelligent automation to complete daily task work.


• Ability to successfully work out of multiple claim systems at one time, as needed.


• Communicate and collaborate effectively with Adjusters, Supervisors, and Managers to ensure service levels are met daily.


• Recognize, prioritize, and escalate service and claims issues according to escalation guidelines.


• Support an environment of continuous improvement by offering ideas and suggestions to improve workflows and processes.


• Assist with and/or participate in projects assigned by Manager or Supervisor.


• Ability to work in a hybrid (virtual and in-person) connected team environment utilizing technology tools available. 

• Prior experience working in fast paced Insurance Operations environment preferred.


• Demonstrated customer service skills, both verbally and written.


• Ability to evaluate work throughout the day and act on items of priority within scope of responsibility.


• Ability to work in an agile environment.


• Knowledge of computer navigation skills, including Outlook, Excel, and Word.


• Demonstrated time management skills.


• Ability to effectively prioritize, manage, and process multiple work requests/tasks.


• Ability to work independently.  


• Bachelor’s Degree or equivalent relevant work experience.


• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.  

Who are we looking for?

Successful professionals at Chubb come from many backgrounds and experiences and bring that rich diversity with them to our company along with:

• an inclusive mindset which allows differences to be leveraged for better business results;


• open and transparent communication;


• teamwork and inclusion which draws on diverse ideas and perspectives; and


• new ideas, innovation, and ways of thinking which support diversity.