Customer Success Representative - International at Ametek, Inc. in Depew, New York

Job Description:

Reichert Technologies is part of the Ultra Precision Technologies Division within the Electronic Instruments Group (EIG) of AMETEK, Inc., which is a leading global manufacturer of electronic instruments and electromechanical devices with approximately 15,000 colleagues at more than 100 operating facilities and 100 sales and service locations around the world.
Reichert Technologies has a prominent position in the ophthalmic diagnostic marketplace. We are a global leader in the design and manufacture of high-quality medical diagnostic instruments and equipment for ophthalmologists, optometrists, and retail eye care centers.

KEY RESPONSIBILITIES

• Enter orders into the MAX system
• Send information to Dealers and End Users upon request
• Notify customers of back order situations
• Trace customer shipments
• Identify parts and quote pricing
• Resolve credit issues
• Issue RMA's for returning products and loaners
• Provide support to our Outside Sales Representatives
• Assist customers with documentation and foreign government certificates
• Knowledge of export documentation
• Bi-lingual a plus
• Work closely with REICHERT Regulatory group with country registration issues
• Assist regulatory group in processing new dealer contracts and contract reviews
• Evaluate and resolve complex customer complaints/problems
• Act as a back-up for the domestic customer service desk, assisting with GSA contract administration and our National account business

• 3-5 years' experience in customer service
• Business degree a plus
• International customer success experience a plus
• Familiarity with export documentation and requirements
• Strong computer skills-Word, Excel, MAX a plus
• Strong communication skills
• Ability to multi-task and strong decision-making skills
• Strong organizational skills
• Customer friendly, team player

Salary Minimum: Market

Salary Maximum: Market

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 18,500 colleagues, in 30 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Diversity and Inclusion, Teamwork, and Social Responsibility. AMETEK is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales of over $6.0 billion. Traded publicly (NYSE:AME), we are a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

Nearest Major Market: Buffalo