IT Support Specialist at Horizon Software International, LLC in Duluth, Georgia

Job Description:

Who We Are

 

CBORD and Horizon are the world’s leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. Our success and growth is directly attributed to our DREAMteam. Our culture is built on integrity, respect for our people, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.

 

DREAMteam (how we refer to all of us)

 

You’re engaged and self-motivated. You think like an entrepreneur, constantly driving improvement and innovation. You act as a change agent. You’re a team player contributing to a collaborative and diverse work environment. We question the status quo and so should you. You are accountable and focused and take smart risks. You’re an extension of our talent acquisition team – always scouting top talent to join our team.

 

Join our thriving Information Technologies team in Duluth, GA as an IT Support Specialist. You will play a critical role in providing top-notch customer service and technical support to end-users. From workstation builds and Office 365 administration to printing, telecommunications, AWS, and Azure, you will have the opportunity to utilize your technical skills to tackle a variety of exciting challenges. If you are a self-starter with a passion for delivering outstanding customer service, this is the perfect opportunity for you. Make a real impact in the technology industry and take your career to the next level. Apply now!

 

What You’ll be Doing:

• Providing excellent customer service and technical support for CBORD/Horizon approved hardware and 3rd party software products


• Escalating complex issues to the immediate Manager, Systems Engineers, or Security Officer with proper documentation


• Maintaining network security and handling basic file server troubleshooting


• Managing the company-wide email system (Microsoft Office 365)


• Imaging and deploying workstations (Windows & Mac OS)


• Assisting with hardware and software purchasing


• Providing support for cloud phone systems


• Documenting IT support procedures and run books


• Recording activities and solutions in our JIRA ticketing system

 

What You’ll Bring to the Table:

• A minimum of a High School diploma, bonus points if you have 1-3 years of relevant industry experience.


• Working knowledge of Microsoft Windows desktop and server operating systems, Apple MacBook and macOS, Office 365, Office, and Anti-Virus software


• Hands-on experience with PC maintenance, system management solutions, OS deployment tools, and full disk encryption


• Strong troubleshooting skills for both software and hardware


• Excellent customer service attitude and communication skills


• Strong interpersonal skills, time management, and decision-making abilities


• Ability to multitask and change tasks quickly


• Intermediate Microsoft Outlook skills and basic Word & Excel skills


• Self-directed nature with the ability to meet deadlines and quality expectations


• Passion for CBORD’s customers and demonstrated professionalism

 

Other Requirements:

This role is a hybrid position based in our Duluth, GA office, with in-person work required Monday through Thursday, and the option to work from home on Fridays.

• Physical ability to lift 50 pounds unassisted in a general office environment


• Driver’s License required for local driving and occasional local travel


• High level of thoroughness and accuracy

 

Who you’ll work with:

• End Users both local and remote


• IT Infrastructure and Helpdesk teams

 

Why be a part of the DREAMteam

 

 DREAMperks

 

Stay Healthy

• Eligible team members have access to a robust health insurance plan on their first day of employment


• To encourage, motivate and challenge team members to take an active interest in their health and well-being, the Company provides a Wellness Benefit of $200 for the calendar year


• Access to an Employee Assistance Program

 

Enjoy Time-Off

Eligible team members are granted with the following paid time off annually:

• Vacation: 15 vacation days; pro-rated during the first year


• Holidays: 10 paid holidays each year


• Sick Time: 5 sick days; pro-rated during the first year


• Personal days: 3 personal days; pro-rated during the first year

 

Plan for the Future

• Employer paid Life Insurance / AD&D / Short-Term Disability Insurance


• Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D


• Access to FSA Plans & Commuter Benefit Plans


• 401(k) Savings Plan where the Company matches team member contributions $0.50 for every dollar saved up to 8% of pay


• Access to the Roper Employee Stock Purchase Plan


• Paid Parental Leave Program

 

 

Make an Impact

DREAMcares (The Company’s outreach initiative to support our extended community)

• Eligible employees will have access to 3 paid days off annually to serve at a qualified and approved organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Information Systems

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