Posted in General Business 30+ days ago.
Type: Full-Time
JOB SUMMARY:
The Telecom Engineer is a key member on Medline's Network Core and Telecom Team. This position includes providing daily operational activities such as planning, maintenance, support and troubleshooting of Avaya Enterprise Telephony systems. The role will collaborate with vendors, operational staff and peer organizations to ensure the stability and integrity of that system.
MAJOR RESPONSIBILITIES:
Responsible for the overall quality of the Telecom team's output, including diagnosing and correcting root process or procedural problems contributing to any quality issues.
Responsible for Telecom operations, programming changes, new hire setup, contact center changes.
Hands on experience with Avaya Enterprise Telephony systems.
Experience with Cisco routing and switching.
Perform project management duties for departmental projects.
Develop and maintain documentation for Telephony, Business Continuity and Disaster Recovery.
Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications.
Reviews and responds to trouble tickets generated for the team by the corporate helpdesk; works with end users through resolution as necessary. Also, maintains customer rapport by listening to and resolving concerns; answering questions.
Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.
Create process and technical documentation.
Maintains safe work environment by following codes, standards, and legal regulations.
Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
Updates job knowledge by participating in educational opportunities; reading technical publications.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
**(This position is a hybrid remote work position. While most work can be done remotely, attendance in our Libertyville, Chicago office will be required on certain days. Individuals must be located within a reasonable commute distance to accommodate)**
MINIMUM JOB REQUIREMENTS:
Education:
Bachelor's degree in Computer Science, similar technical field or equivalent practical experience.
Work Experience:
Some experience with network management and security solutions desired.
Knowledge / Skills / Abilities:
Founded in 1910, Medline has grown from a small manufacturer of aprons, surgical gowns and uniforms to a thriving $17 billion global enterprise because of our dedicated people, entrepreneurial spirit, and honest values.
Again named one of the country's "Best and Brightest Companies to Work For," and once again named to Chicago Tribune's Top Workplaces, Medline has experienced fifty-plus years of consecutive annual growth, and is headquartered in Northfield, IL.
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