G and A REPRESENTATIVE at Caesars Entertainment in Shelbyville, Indiana

Job Description:

Job Title: Guest Relations Rep.

Department: Non-Gaming Operation

Reports To: VP & GM Racing

ESSENTIAL DUTIES AND RESPONSIBILITIES

All guest relations staff must have a passion for meeting guest's needs. Horseshoe Indianapolis Guests Relations Representatives help make the guests experience the best at Horseshoe Indianapolis Racing & Casino. As a representative, you must be a strong relationship builder, high achiever, high level of organization, excellent attention to detail and the willingness to go above and beyond.

Primary Responsibilities

• Communicate with guests to establish their needs
• Ensure sales matrix is followed and completed
• Maintain client relationships
• Deliver sales presentations in a professional and effective manner
• Promote awareness of company activities and events
• Represent and participate in Community Activities for Indiana Downs
• Resolve client concerns

Performs all other duties as assigned.

QUALFICATIONS

High school diploma or GED and guest service experience required. Experience in sales preferred. Must possess strong communication skills, be flexible and detail oriented. Ability to read and write; basic computer knowledge; active listening skills; ability to meet goals and deadlines; knowledge of horse racing terms, betting and programs. Must be able to obtain an Indiana Horse Racing License.

REQUIRED PERSONAL COMPETENCIES

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Also required are frequent standing, walking, stooping, bending, reaching, climbing steps and sitting. Must be able to lift up to 30 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment.