Benefits Client Success Representative | HCM at Cbiz Benefits & Insurance Services, Inc. in Roanoke, Virginia

Job Description:

Job Description


With over 100 offices and nearly 6,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

CBIZ has been honored to be the recipient of several national recognitions:

• 2022 Top Workplaces USA
• 2022 Great Place to Work Certification
• Top 101 2021 Best and Brightest Companies to Work For in the Nation
• 2021 America's Best Mid-Size Employers
• 2021 Best and Brightest Companies in Wellness

CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement & investment services to organizations of all sizes. CBIZ is ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER).



Essential Functions and Primary Duties

• Under direct supervision, delivers services to clients, participants, and agencies
• Handle a high volume of calls and cases related to Consumer Directed Healthcare Products in Flexible and COBRA Benefits in a call-center environment.
• Input data into software within required deadlines accurately
• Manage email correspondence
• Record necessary changes/updates as appropriate
• Ensure all internal controls and procedures are followed for accuracy
• Assist team with customer service needs according to commitments and standards set forth by the department
• Work to understand new department processes, procedures and/or programs
• Effectively operate all department equipment
• Assist internal and external clients with requests and problems in a timely manner
• Additional responsibilities as assigned

Preferred Qualifications

• Prior Benefits and/or call-center customer service experience

Minimum Qualifications

• High School Diploma or GED
• Acute detail and accuracy skills
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
• Excellent customer relation skills
• Proficient use of applicable technology
• Ability to work in a team environment as well as independently
• Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks

REASONABLE ACCOMMODATION



If you are a qualified individual with a disabilityyou may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free)or send an email to accom@cbiz.com.



EQUAL OPPORTUNITY EMPLOYER



CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.


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