The Division of Student Affairs is focused on building a strong foundation to ensure every student's Indiana University experience is positive, safe, healthy, and meaningful. The Division of Student Affairs staff and 22 departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.
The Indiana Memorial Union is proud to be a department within the Division of Student Affairs. The Division is committed to promoting learning and respect by integrating diversity, equity and inclusion in all programs, interactions, and partnerships. We commit to creating and maintaining an inclusive environment where all people are respected, valued, and affirmed so that they may know they matter and belong at Indiana University.
Often seen as the heart of campus, the Indiana Memorial Union is a historic 500,000 square foot Student Union which serves as the center of the student experience and for many visitors represents their first experience with Hoosier Hospitality. Our mission is to "Welcome All" and help build connections that last a lifetime, to each other, and to IU.
Trains new staff in proper processes to achieve the desired room cleanliness standards.
Distributes work assignments and helps coordinate workflow based on anticipated hotel arrivals and to reflect room status changes in the Hotel Property Management System (PMS).
Conducts Supplies and Linen inventories.
Performs room inspections to ensure proper adherence to cleanliness standards.
Completes cleaning tasks such as removing and changing dirty linens; cleaning and disinfecting floors, hard surfaces, bathrooms, and fixtures; cleaning hallways, corridors, etc.; removing trash; vacuuming; dusting; and restocking amenities, linens, and paper products. Resolves guest issues, occasionally escalating highly complex issues.
Completes cleaning log and reports status of rooms, escalating issues as needed.
Maintains preventive maintenance schedule, including coordination of deep cleaning, stain treatment, and replacement of damaged items.
May perform general maintenance duties such as changing light bulbs, as well as periodic deep cleaning.
May provide directions and general information to IU visitors and guests in the Biddle Hotel and residential spaces.
May provide guidance to lower-level housekeepers or temporary staff.
Makes process recommendations to supervisor for improved operational efficiency.
High school diploma or GED
4 years of experience in hospitality, customer service, administrative, or related field
Combinations of related education and experience may be considered.
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Highly thorough and dependable
Possesses a high degree of initiative
Ability to build strong customer relationships
Working Conditions / Demands
This role requires the ability to remain in a stationary position as well as the ability to move about the workplace for long durations. It requires effective communication, the ability to operate machinery, tools, and controls. The role requires the ability to ascend/descend ladders/stairs, and to position one's self in low level positions, detect a variety of chemicals and/or gases. The role requires the ability to ascend to rooftops and move in tight spaces to perform and complete inspections. The person in this role must be able to perform the essential functions with or without an accommodation.
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Additional supplemental retirement plan options
Tuition benefit for IU classes
10 paid holidays per year
Generous Paid Time Off
Paid Parental Leave
Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Career Level: Mastery
Job Function: Operations
Job Family: Hospitality
Click here to learn more about Indiana University's Job Framework.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at firstname.lastname@example.org or by visiting IUPD.