USA-Help Desk Technician-1 at BC Forward in Detroit, Michigan

Posted in Other 3 days ago.

Job Description:

USA-Help Desk Technician-1

Role : Help Desk Technician

Location :
Detroit, MI 48215

Duration : 3+ Months

Shift 7:00am - 3:30pm

    • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

    • Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.

    • Instructs customers in the operation and maintenance of systems/equipment.

    • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

    • Ability to walk and stand for several hours.

    • Will train the right candidate on automotive software and processes.

Basic Qualifications

  • High school diploma or G.E.D.

  • 1-2 years of service desk or field support experience

  • Experience working with the company's hardware, software and equipment products

Other Qualifications

  • Good interpersonal skills to work with customers and other unit personnel

  • Good analytical and problem solving skills

  • Good communication skills

  • Good time management and organizational skills

  • Ability to resolve hardware and equipment problems

  • Willingness to travel to other sites within 20 miles

Interested candidates please send resume in Word format Please reference job code 199381 when responding to this ad.

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