Job Description:
USA-Help Desk Technician-1
Role : Help Desk Technician
Location :
Detroit, MI 48215
Duration : 3+ Months
Shift 7:00am - 3:30pm
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Ability to walk and stand for several hours.
- Will train the right candidate on automotive software and processes.
- High school diploma or G.E.D.
- 1-2 years of service desk or field support experience
- Experience working with the company's hardware, software and equipment products
- Good interpersonal skills to work with customers and other unit personnel
- Good analytical and problem solving skills
- Good communication skills
- Good time management and organizational skills
- Ability to resolve hardware and equipment problems
- Willingness to travel to other sites within 20 miles
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