Summer Internship - Operations and Customer Engagement Center - Work from home United States at Flagstar Bank N.A in Madison, Wisconsin

Posted in Other 13 days ago.

Job Description:

Job Summary

Flagstar Bank is looking for an intern to join our Customer Engagement team over the summer. As a Flagstar Intern you will have the opportunity to learn the daily functions and operations of our Customer Engagement (Call) Center department. During this time, you will interact with team members and leaders to gain real-world experience by working alongside our team to learn our processes and improve efficiencies while expanding on the core concepts introduced throughout your college classes. Throughout your internship you will participate in multiple engagement sessions designed to enhance your career outlook, communication skills, and business knowledge.

Pay Range: Local Minimum Wage - $15.13 - $19.49

Job Responsibilities:

The Operations Intern will be responsible for the supporting administrative duties as follows:

  • Time card processing

  • Real-time WFM support

  • Verification Tracker updates

  • Meeting back-up and note taker

  • SABA tracking and administration

  • Others as assigned

Job Requirements:

  • HS Diploma, GED or Foreign Equivalent Required

  • Current student or recent graduate pursing a major in Finance, Accounting, Business Management, Business Administration, IT, or related area of study required

  • Intermediate/strong experience with Microsoft Office Suite; analytical mindset; extremely detail-oriented, reporting &/or technology fields; ability to work independently; previous customer experience/contact center experience preferred.

  • Motivated to learn and improve operational processes

  • Able to demonstrate solid writing and verbal communication skills

  • Highly organized and have a strong attention to detail

  • Adjusts positively to quickly-changing priorities and shifting goals in a fast-paced environment

  • Strong numeric and problem-solving capabilities

  • Ability to manage projects in an effective and productive manner

Internal Use Only - Job Band K-Hourly
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