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Job Profile Summary
CAI is hiring! We are in immediate need of a ServiceNow Senior Technical Consultant ITSM. This is a 100% US-based remote opportunity.
Due to our end client, candidates must be eligible to work in the US without a need for sponsorship now or in the future.
The ServiceNow Senior Technical Consultant will be able to execute all of the duties from each of the technical roles on a ServiceNow team, including: system administrator, quality assurance tester, implementer, and developer as well as make themselves available to provide mentoring to less experienced Technical Consultants.A ServiceNow Senior Technical Consultant demonstrates a proven track record in leading large, multi-developer ServiceNow implementations. They are responsible for leading the successful implementation of various ServiceNow capability stacks through configuration and development of software solutions and services, in a client consulting environment and contribute to platform innovations. They are a true technical leader. This role leads ServiceNow development efforts in a client environment and the Senior Technical Consultant must have a passion for developing real business functionality and quality to customers. Leading and supporting implementations, technical discussions, and inquiries from customers with various technical levels a Senior Technical Consultant skillfully navigates and understands all levels of the ServiceNow platform.They contribute to discussions and development by leveraging best practice and can explain future impacts of technical implementation decisions. They are occasionally called up to assist with defining requirements.
Duties & Responsibilities
Function as a lead in the development, creation, and modification of general ServiceNow applications and modules with low code / no code functionality
Apply OOB solutions whenever possible to accomplish client deliverables
Perform discovery work sessions to determine the solution requirements and produce deliverables, including mock-ups, flows, etc.
Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications
Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
Implement the Core System including integration components (LDAP, Discovery, MID Server, etc.)
Apply Agile software development practices for customizations to the platform and applications
Refine requirements and perform integrations with the ServiceNow Integration Hub and web services using SOAP or Rest for components such as Azure, SSO, LDAP, etc.
Organize and prioritize development effort, interface with vendors and management, and potentially coordinate effort of other technical resources
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
Effectively manage and execute high level tasks assigned via 'stories'
Serve as a mentor to junior analysts through project(s) lifecycles and lead by example
Manages group workload against an often demanding timeline
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
Manages multiple projects concurrently
Working with in a team environment to strive for Implementation Customer Satisfaction scores of 90% or better
Expected to skillfully present ServiceNow baseline functionality to customers during the scoping phase
Must be available during business hours for collaboration and other related calls which often require screensharing sessions
Required: Bachelor's degree or 4+ years related experience as a Technical Consultant
Required: ServiceNow Certified System Administrator
Required: ServiceNow Certified Implementation Specialist in at least 2 platform capabilities