Loan Operations Representative II at Canandaigua National Bank & Trust Co in Canandaigua, New York

Job Description:

Loan Operations Representative Float

Canandaigua National Bank & Trust

Location: Canandaigua, NY

What does a Loan Operations Representative at CNB do?

A Loan Operations Representative is responsible for providing superior loan servicing support to process various loan account creation and maintenance activities on the bank’s core loan servicing system. To accomplish this goal, the Loan Operations Representative will perform duties such as transaction processing, data input and data upload verification across the bank's loan portfolio. This role will interface with co-workers across the bank to support these lending activities and ensure bank customers experience the highest levels of service associated with their loan. A Loan Operations Representative may engage in a number of activities related to reporting data to credit bureaus, monitoring of real estate tax and insurance requirements, completing other third-party reporting requirements, and engage directly with customers in certain circumstances.

What competencies are needed to be successful in this role?

• A high school diploma or equivalent normally required, associate degree or equivalent experience in Business, Accounting, or related field strongly preferred
• A minimum of four (4) years’ experience in a related position
• Two or more (2+) years’ experience in a Loan Servicing Operations role strongly preferred
• Loan Servicing experience in FISERV DNA strongly preferred
• Specialized banking education and training, additional focus on Loan Products is highly desired
• Moderate written and verbal communication skills.
• Proficient mathematics skill, including calculating interest accrual on accounts.
• Proficient skills with Microsoft Office Products

What does a successful first year in this position look like?

• Perform clerical duties up to volume and accuracy standards.
• Respond to all inquiries or requests for information in a timely manner.
• Maintain appropriate records and provides assigned written reports.
• Able to resolve routine issues/disputes throughout the loan life cycle.
• Monitor and act on a variety of system generated exception reports.
• Perform a variety of tasks related to the ongoing maintenance of the CNB Loan Portfolio.
• Gain knowledge of the laws, regulations, and practices that impact Loan Servicing, such as the Flood Disaster Protection Act (FDPA), Fair Credit Reporting Act (FCRA), Real Estate Settlement Procedures Act (RESPA), Homeowners Protection Act (HPA), and associated amendments to these regulations. Perform various functions directly related to loan servicing compliance with these regulations.
• Acquire and develop a thorough knowledge of the features and benefits of all bank products, services, and systems associated with the Loan Servicing function.

What makes working at CNB different?

At CNB, we are Investing in You. Our strong corporate culture is based upon seven Core Values: Honesty and Integrity, Responsibility, Teamwork, Respect, Innovation, Professionalism, and Commitment. Our culture nurtures passionate employees and offers great rewards including:

• Medical, Dental, Vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.
• Paid Holidays, Vacation, and Sick time.
• Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
• Training & Development Opportunities.
• Tuition Assistance.
• Volunteer Opportunities.
• Award Winning Wellness program that promotes a solid work/life balance.
• Banking perks and discount programs.

Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers.

As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At CNB, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.

As the only local, full-service, community-owned financial institution in the Rochester area, Canandaigua National Bank & Trust is Investing in You. If you want to be a part of something special, join us today!

Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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