Posted in General Business 30+ days ago.
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for welcoming and providing service to guests of the hotel.
JOB DUTIES AND RESPONSIBILITIES
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)
Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
Assigns guest accommodations in accordance with procedures and SOPs.
Handles assigned bank in accordance to established internal controls properly and performs accurately account postings to guest folios.
Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
Accepts same day and advance reservations as required.
Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
Maintains guest relations in a positive manner. If unable to satisfy guests' complaints, refers guest to appropriate personnel.
Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departure
Give accurate and timely manner directions to airport, and tourist attractions.
Able to articulate amenities menu and process guests' order
File Registration cards numerically in the Room Rack by the end of shift as outlined in the SOP
Make reservations for Food and Beverage outlet
Maintain ongoing knowledge of all Tropicana Entertainment, Inc.'s services and events.
Ability to stand for long periods of time
Performs other duties as assigned by management.
WORKING CONDITIONS/ESSENTIAL FUNCTIONS
Ability to communicate effectively at all times with customers, as well as all levels of employees.
Ability to move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed.
Ability to effectively use a computer to access, understand and input customer information.
This position is, at times, subject to crowds and noise the severity of which depends upon customer volume.
EQUIPMENT AND MACHINES USED
AS/400 hotel computer system, adding machine, credit card machine.
Effective communication skills.
The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent, in addition to two months of on-the-job training or related experience.
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