Slot Performance Supervisor at Caesars Entertainment in St Louis, Missouri

Job Description:

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

POSITION PURPOSE

Provide direct and general supervision to slot technical staff in order to ensure the effective and efficient operation and placement of electronic gaming devices; ensure compliance with gaming regulations while supporting Horseshoe St. Louis vision, mission and values.

ESSENTIAL FUNCTIONS

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.)

1. Deliver quality internal and external guest service. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member's needs and questions.

2. Responsible for interpreting and enforcing company and departmental policies to the slot technical staff.

3. Staff, schedule, evaluate, train, develop, monitor and lead subordinate personnel in such a manner to maintain a positive employee relations culture. Recommend wage increases, promotions, demotions, evaluation ratings, transfers, suspensions, discipline and other employment actions for subordinate personnel.

4. Maintain, through supervision and direct observation, a continuous awareness of all gaming devices and gaming areas. Respond appropriately to any deficiencies or technical service needs.

5. Ensure slot technical staff is trained on and complies with internal control procedures as they apply to machine removal, installation, maintenance and key control.

6. Assists the Slot Performance Manager in preparing operating budgets, monitoring budgetary compliance and taking action on budget variance items.

7. Continually assess technological advances, both internal and external, to the business environment for opportunities that will enhance the guest experience.

8. Ensure adequate inventory of all necessary parts and tool inventories.

9. Promote a safe and secure working environment.

10. Directs routine and preventative maintenance, cleaning and inspection of video, electronic gaming devices, electronic boards and the on-line electronic gaming device system.

11. Ensure timely installation and repair of slot machines in coordination with slot repair operations; coordinate and implement slot machine placement changes or slot floor moves.

JOB QUALIFICATIONS

* Must be at least 21 years of age.

* Must be able to obtain and maintain a valid gaming license.

* High School diploma or general education degree (GED).

* Sound Technical understanding of game manuals, policies, procedures, and demonstrated ability to coordinate or supervise the work of others.

* Demonstrated Slot technical and supervisory experience.

* Demonstrated knowledge of policies and procedures as well as knowledge of and ability to identify various cheating techniques.

* Demonstrated ability to read and interpret slot floor plans and wiring diagrams.

These skills and abilities are typically acquired through a high school education or related field and at least 2 years of progressive experience and responsibility in gaming operations with at least 1 year experience supervising a slot technical staff, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.