Benchmarq Application Subject Matter Expert at Chubb in Whitehouse Station, New Jersey

Job Description:

Chubb is the world’s largest publicly traded property and casualty insurer.  With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

The Benchmarq Application Subject Matter Expert will be responsible for the timely resolution of production requests impacting users of the new system.  They will be required to collaborate cross functionally to coordinate troubleshooting, the development and execution of workarounds, and communicating the status of resolutions to users, stakeholders/senior leadership.   This position will report into the Branch Resource Center but will also have a dotted line reporting relationship into Commercial Operations.

Key Requirements/Skills/Experience:

• Commercial Package Insurance experience is required


• Very strong problem solving and pattern recognition skills


• Extremely strong organization skills


• Exceptional communication skills, both verbal and written


• Strong use of situational judgement to determine best course of action for a given issue


• Strong customer service skills including oral and written communication.


• Strong negotiation skills with the ability to influence priorities of others


• Demonstrated individual ownership and accountability while working in a complex environment. 


• Ability to handle multiple priorities within strict time constraints.


• Excellent organizational skills, with the ability to multi-task


• Excellent collaboration skills


• Strong analytical skills


• Strong strategic thinking skills


• Possesses the ability to work independently to complete assignments in a timely manner.


• Ability to work well as in a team environment.


• Demonstrated commitment to team and departmental goals


• Ability to make informed decisions, achieving the appropriate results


• Technical domain experience with demonstrated skills in analysis, impact assessment, scoping, and documenting of complex requirements


• Strong knowledge of MS Word and Excel.


• Bachelor's Degree or equivalent preferred


• Ability to work a flexible schedule between hours of 6am cst and 7pm cst M-F

Chubb strives to offer a diverse and inclusive and rewarding work environment.  Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills.  We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.