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Equipment Support Specialist at Henny Penny in Eaton, Ohio

Posted in Other 30+ days ago.

Job Description:

Do you want to work for a global company that creates remarkable experiences through people, products, and food? If you want to be part of a rewarding People First culture that values relationships, trust, and taking the long view, then this is the place for you. Henny Penny was named the 2021 Dayton Business of the Year for many good reasons. Read on to learn more!

As an Equipment Support Specialist you will have the opportunity to play a critical role in providing the best experience possible to our customers. Part of that, is a goal that no piece of Henny Penny equipment will be down for more than 24 hours, any place in the world. In this role, there will be time spent providing technical support in our contact center along with traveling to customer locations to support field test as well as resolving technical and operational issues with our kitchen equipment.

What We Offer

  • An opportunity to work for a company that is 100% employee-owned. As an employee-owner, you will be enrolled in our employee stock ownership plan (ESOP) program following one year of service. This is a qualified retirement plan that is separate from your 401k and consists only of Henny Penny shares that will be paid out when you retire (or when you leave the company, but we hope you'll stay!)

  • Annual company performance bonus in addition to base salary

  • Flexibility to work from home 2 days per week

  • Defined career paths so you'll always know what's next and what steps can get where you want to go

  • Professional development opportunities including tuition reimbursement and unlimited free access to LinkedIn Learning courses

  • A competitive benefits package including medical, dental, vision, 401(k) with company match, PTO, and paid holidays

  • Onsite wellness clinic offering preventive care services such as wellness screenings, annual physicals, and related lab work at no cost to employee-owners

  • Activities including department outings, holiday parties, and our annual company-wide Thanksgiving Dinner

What You'll Be Doing

  • Communicate with customers to quickly and efficiently troubleshoot technical issues via phone, written or on site

  • Ability to train customers on equipment operations and preventative maintenance procedures

  • Work effectively with our distributor network to resolve issues in the field

  • Ability to startup, operate and/or repair equipment in the field as necessary. Field work may be in off shift hours. This may be alone or with others.

  • Draft technical procedure documents such as bulletins, instructions, knowledge articles, etc.

  • Use effective follow-up techniques and maintain professional communication with customers to ensure that issues have been resolved to satisfaction

  • Ability to drive commercial vehicles

  • Ability to move objects up to 100 pounds

  • Drive continuous improvement throughout our after-sales network

  • Willingness and ability to travel (both domestic and international as necessary) up to 50% may be required

  • Willingness to support on-call rotation

  • Hours for this position are 9AM - 6PM

What We're Looking For

  • College degree in any related field preferred or three years of equivalent experience

  • CFESA certification in gas or electric or related certification

  • Effective problem solver and possess excellent ability to multitask.

  • Intermediate verbal and written communication, organization, and time-management skills.

  • Technical troubleshooting / professional knowledge - achieving a satisfactory level of technical and/or professional skills; showing knowledge in job-related areas including the motivation to expand and use technical knowledge or to distribute work-related knowledge to others; keeping abreast of current developments and trends in areas of expertise.

  • Self-Control (tolerance for stress) - maintaining stable performance under pressure and/or opposition (such as time pressure or job ambiguity); relieving stress in a manner that is acceptable to the organization and others; ability to maintain stamina under continuing stress.

  • Customer Service Orientation - desiring to help or serve others to meet their needs; focusing one's efforts on meeting the customer or client's needs. "Customer" includes internal colleagues, customers, vendors or anyone that the person is trying to help. This includes in person, via telephone, or written.

About Us

We're known in our industry for making the best commercial food equipment in the world. Every day, millions of people eat in restaurants operating Henny Penny equipment. We're a behind-the-scenes engine in the world's most demanding kitchens, including long-term partners like McDonald's, Chick-fil-A, KFC, and Wendy's. We're 1,000+ employee-owners who thrive by living a People First mission: to support employees in becoming the best version of themselves both personally and professionally.

We recently completed the largest expansion in our history with the addition of 150,000 square feet on our Eaton campus. This expansion drives development of the world's most reliable, easy-to-use equipment with an innovative new space for global research and development. We have several collaborative spaces for our project teams, a dedicated electrical engineering lab for our hardware and software engineers, a full model shop for rapid prototyping, and a brand-new test lab that has 300 feet of hood space to test new equipment on our product roadmap. On top of that, we have a new state-of-the-art kitchen for our food science group to meet with our customers, understand what they need, and then dial in our equipment to help them make legendary menu items.

Henny Penny is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.
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