Private Resident Public Area House Attendant at Sonesta International Hotels Corporation in St. Louis, Missouri

Job Description:

Job Description Summary

Clean and service the assigned public areas according to established quality standards and procedures.

Job Description

• Clean and service assigned areas according to established standards and procedures which may include public restrooms, lobby area, resident areas, employee entrance, resident and freight elevators, remove trash and recycling from refuse rooms and vacuum resident corridors, etc.


• Strip and wax floors as needed, clean and polish all furniture, railings, table tops, mirrors in assigned areas, and operate an industrial vacuum and carpet cleaner.


• Report to supervisor regarding needed repairs or unsafe conditions.


• Respond to resident/guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.


• Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.


• Report, turn in, and/or log any lost and found items according to established procedures.


• Promote teamwork and quality service through daily communication and coordination with other departments.


• Perform periodic deep cleaning projects.


• May assist with other duties as assigned.

Deliver Passionate & Engaging Service to our Guests

• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations


• You will consistently deliver our GUEST model:
  
  
  • 
    Greet or welcome everyone, warmly with a smile
  
  
  • 
    Use eye and ear contact and guest's name
  
  
  • 
    Establish/anticipate needs
  
  
  • 
    Solve and own all requests/complaints
  
  
  • 
    Thank everyone
  
  
  
  


• Build solid relationship with your Colleagues


• Treat colleagues with respect and dignity


• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds


• Frequently standing up and moving about the facility


• Frequently handling objects and equipment to maintain the facility


• Frequently bending, stooping, and kneeling,


• Communication skills are utilized a significant amount of time when interacting with residents, guests and employees.


• Basic reading, writing, and math abilities are utilized often when reading assignments and completing checklists.


• May be required to work evenings, weekends, and/or holidays.

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Additional Job Description

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.