Branch Manager (Washington, D.C.) at ThyssenKrupp Elevator Corporation in college park, Maryland

Job Description:

What we expect

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Branch Manager in Washington, D.C.

Responsible for driving revenue growth and managing the branch's P&L by successfully managing all departments and lines of business to exceed business goals.

ESSENTIAL JOB FUNCTIONS(List in order of priority)

• Supervises department managers and superintendents by ensuring compliance by all branch personnel of all company directives and initiatives.


• Administers the company safety program. Includes performing safety audits when necessary and chairs branch safety committee.


• Leads by example the company's commitment to customer service.


• Ensures the branch's daily operations run efficiently and cost effectively and meets financial commitments


• Manages profit and loss (P&L) and uses accounting reports to measure each department's performance to ensure monthly budgetary goals are met. Prepares yearly budget for district management


• Works with sales managers to increase customer base or directly handles sales management responsibilities. Oversees and approves sales incentives and use of CRM program.


• Oversees retention of service contracts including direct involvement in all "at risk" customer accounts. Plays leadership role in customer retention programs using NPS scores, processes, tools and technology.


• Oversees and ensures that the employee performance process for both union and non-union employees is performed timely and consistently.


• Recommends employee merit increases as part of the performance management process for non-union employees and meets with employees to review their compensation and bonus structure.


• Maintains a strong working knowledge of the overall market area, including sales backlog, service and repair volume, market penetration, volume of outstanding bids, available new business, special projects, and staffing requirements and availability. Maintains market knowledge of the geographic submarkets, customer segments, strengths and weaknesses of the competition and positions the branch accordingly for sustained success.


• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements; and a good understanding standing of employment and labor laws.


• Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods.


• Maintains a maintaining a strong working knowledge of the contract with the International Union of Elevator Constructor. Includes meeting with local business agents to resolve issues involving contract work, grievances and union employee issues.


• Responsible for Reviews and approves invoices, accounts receivables, write-offs and credits. Includes assisting in the collection of problem accounts. Leads meetings to review all over 90 receivables (AR) and assigns action plans.


• Interfaces with corporate and US field departments including the factory, elevate, coordination, leasing, legal, and labor relations. When requested, represents the company in legal proceedings.


• Consults with regional and district teams in areas of operations, sales, accounting, safety and human resources. Ensures that all HR matters are coordinated with the regional HR team. Responsible for multiple levels of approvals including but not limited to purchasing, contract execution, contract modifications, and price adjustments

Who we are looking for

REQUIRED EDUCATION, CERTIFICATIONS, TRAINING

• Bachelor's degree

PREFERRED QUALIFICATIONS

• Thorough knowledge of the elevator industry and general management methods within the elevator industry


• Proven success managing and developing talent within the workforce


• Ability to define problems collect data, establish facts and draw valid conclusions


• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables. General understanding of the basics of engineering and physics principles is preferred.

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