Account Manager at MODE Transportation, LLC in Jacksonville, Florida

Job Description:

Are you looking for a place that allows room for growth, a fast-pace and great team environment? We may be just what you are looking for.

We are SunteckTTS, a MODE Global company, third-party logistics broker with multiple offices around the country, however, the scope of the work includes the entire country. As a third-party logistics broker or 3PL, we help assist many companies all across the United States in their logistics. For our employees, this means becoming an expert in one of the most important industries for the nation.

You will learn how to successfully manage across a wide range of freight services. Unlike other companies in our industry, we believe in creating well-rounded team members that can tackle any logistical question or needs for our customers. And the best thing is, there is plenty of room for advancement.

Role/Responsibilities

• Build long standing relationships with new and existing customers, carriers, and co-workers;
• Find capacity and coverage for all shipments;
• Accountable for tracking and tracing all pickups and deliveries;
• Resolving service issues and failures while working with management team;
• Establish and maintain personal book of business by establishing best practices and industry best customer service;
• Negotiate rates with customers and carriers;
• Assist support departments as needed with customer billing or carrier issues

• Manage customers with historical freight; grow and expand relationships with them


• Develop, Grow, and Expand new customers onboarded by the Sales Team


• Collaborate with Sales Team to ensure that customer needs are understood and supported


• Achieve new volume, gross profit $, and % goals, new lanes/location goals and account growth goals, as applicable


• Oversee and train operations to assist with daily tasks


• Carrier Vetting


• Provide useful and timely updates during shipment lifecycles


• Identify cross selling opportunities


• Source capacity to meet customer needs


• Assist with team to establish SOP’s for Truckload Operations


• Provide creative solutions for complex transportation situations as they arise

Skills & Ability

• Ability to communicate effectively in verbal and written form;
  • Highly motivated, competitive, personable and outgoing;
  • Must possess strong communication, decision making, time management, presentation, sales and negotiation skills;
  • Good problem-solving skills and ability to research solutions to difficult issues;
  • Excellent organizational skills;
  • Proficient computer skills;
  • Strong analytical skills;
  • Ability to multi-task and handle multiple projects at once;
  • Ability to work as an individual while also supporting, and being supported by, a team;
  • Ability to adapt to change in a fast-paced environment.

Freight Operations