Network Operations Center (NOC) Shift Supervisor (1400-2200) at Akima, LLC in Fairfax, Virginia

Job Description:

Work Where it Matters 

Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.  

At ASE, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.  

For our shareholders, ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. 

For our government customers, ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost. 

As an ASE employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. 

Job Summary:

The INOSC (Intelligence Network Operations and Security Center) Shift Supervisor for U.S. Army INSCOM at Fort Belvoir, VA, supports a 24x7x365 team. Shift hours are: (1400-2200).

Job Responsibilities:

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  Responsible for the daily work performance and product quality of the shift.

  
  


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  Reports to INOSC manager.

  
  


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  Supervises and leads 3 shift analysts.

  
  


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  Ensures self and shift members are following all policies and procedures.

  
  


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  Ensures self and all shift members are trained on standards.

  
  


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  Updates policies and procedures with guidance from INOSC manager.

  
  


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  Updates training programs and records with guidance from INOSC manager.

  
  


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  Works on team of 4 as the shift supervisor.

  
  


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  Assists in quality control and continuous improvement of daily tasks, SOPs, and TTPs.

  
  

Minimum Qualifications: 

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  High School Diploma.

  
  


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  Current TOP SECRET clearance w/ SCI eligibility.

  
  


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  Experience working with government/military VIPs.

  
  


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  Highly motivated individual.

  
  


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  Outstanding attention to detail.

  
  


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  Outstanding written and verbal communication skills.

  
  


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  Outstanding problem-solving skills.

  
  


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  Outstanding customer service skills.

  
  


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  Ability to follow through and complete tasks.

  
  


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  Ability to take initiative and ask questions.

  
  


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  Ability to work weekdays, weekends, and holidays.

  
  


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  Ability to travel up to 25% (in rare cases).

  
  

Desired Qualifications:  

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  Superlative abilities to exercise discretion and independent judgement when troubleshooting systems.

  
  


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  Computer System Analyst.

  
  


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  Experience conducting briefings to senior level executives or VIPs.

  
  


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  Experience working in a network operations center (NOC) environment.

  
  


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  Experience using Ticketing Systems (Remedy, SCSM, Service Now, Etc.).

  
  


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  Experience using Microsoft Office Products (Word, Excel, PowerPoint).

  
  


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  Experience using Microsoft SharePoint websites and related products.

  
  


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  Experience using Microsoft Teams Collaboration tools on PC and Mobile.

  
  

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.  If you are an individual with a disability, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contract information).