Clinical Supervisor - Paseo - Evernorth Care Group at Cigna in Glendale, Arizona

Job Description:

The Senior Clinical Supervisor is an integral member of the multi-disciplinary team utilizing the established Evernorth Care Group policies. Requires the ability to balance clinical skills with supervisory authority and must have the ability to practice skills according to the department and professional standards. Provides leadership in clinical, financial, and personnel management. The Senior Clinical Supervisor must apply current nursing knowledge, judgment, and nursing skills to provide for the wellbeing of the staff, patient and the patient's family.

Clinical Responsibilities and Essential Functions

• Oversees the operations of the unit to ensure smooth and efficient patient care management. Rounds on patients and staff to ensure quality provision of care.


• Monitors Work queues and In-Basket messages to ensure compliance with established policies.


• Manages the unit to ensure patient and employee satisfaction while promoting safety and retention. Serves as a real time resource and assists with problem solving related to staffing, supplies, equipment and patient complaints.


• Coordinates quality initiatives and process improvements. Aligns and manages to metrics.


• Develops leadership skills among staff including communication, decision making, problem solving, critical thinking and employee engagement. Leads the development of staff and supports career advancement opportunities. Functions as a role model and encourages staff to participate in their own development.


• Facilitates regular unit meetings and leadership efforts.


• Assists in selection, orientation, on-boarding and retention. Demonstrates leadership through coaching, performance evaluations, corrective actions, and development opportunities to create a culture of learning.


• Provides daily operational resource management including staffing, supplies, and equipment. Ensures optimal productivity of the department and supports growth initiatives.


• Serves as a liaison between department personnel, medical providers, and center administration.


• Works collaboratively with clinical supervisor to plan and maintain a staffing pattern, which provide for fiscally responsible high quality patient care.


• Establishes goals for staff, which is measurable and are aligned with unit and Evernorth Care Group goals.


• May work collaboratively with Operations Manager and/or Director to prepare a capital equipment budget.


• Analyze FTE and budget variances.


• Develops and reviews departmental policies and procedures as needed to promote and provide quality patient care and customer service.


• Responsible for tracking of staff and clinician licensure and training to comply with State regulations.


• Participates in the education, role development and orientation of facility personnel, patients, students, families, and visitors. Promotes/supports growth of others through precepting and mentoring when appropriate.


• Follows OSHA guidelines for handling biological fluids and blood.


• Improves customer experience and increases access by assisting with efforts such as Continuous Quality Improvement (CQI), Commitment to Service, and Patient Satisfaction

Minimum Qualifications

• Experience in healthcare management and knowledge of the delivery of healthcare.


• Experience managing in a profit and loss business environment.


• Ability to manage diverse employees ranging from business support to healthcare professionals.


• Demonstrated leadership and management skills (3 years of management experience).


• Bachelor or Master's degree in business (preferred), healthcare administration or related field or equivalent.


• Excellent communication, leadership, teambuilding and quantitative analysis skills.


• Ability to develop strategies and plans to meet customer needs; develop clinician relationships; manage and support values and vision.


• Basic computer skills required.

Evernorth Care Group is a global health service company dedicated to helping people improve their health, well-being and peace of mind. But we don't just care about your well-being, we care about your career health too. That's why when you work with us you will have the opportunity to train, grow, and develop your career.

Evernorth Care Group, formerly known as Cigna Medical Group, is the group practice division of Cigna Health Care of Arizona. It is one of the Valley's largest multi-specialty group practices with over 20 offices located throughout Phoenix and the surrounding metropolitan. Many are equipped with several medical specialists under one roof, so referrals or additional diagnostic needs can be quickly obtained. Healthcare is an ever-changing world and we realize we need to adjust to the changes in our environment so that we can provide the best care possible so if you have a passion for making a difference and helping others, Evernorth Care Group has an opportunity for you!

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.