Team Lead, Onsite at AVI-SPL in Minnetonka, Minnesota

Job Description:

Description




Job Title: Onsite Team Lead




Department: Service




Revised Date: 9/23/2019




Reports to: Regional Service Manager




Exempt or Non-Exempt: Non-Exempt




Job Code:




EEO Group: 3




Approved by:




Date Approved:




Job Summary



The AVI-SPL Onsite Team Lead works in partnership with AVI-SPL Customer(s), management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.



Essential Duties and Responsibilities

• Review administrative processes and recommend improvements as necessary
• Responsible for overflow of work as dictated by business needs
• Maintain current and acceptable procedures for all assigned task
• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
• Responsible for job site documentation as needed
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing connectors, video/audio recording support
• Work with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Provide client training as needed
• Adhere to and understand local safety standards for all site duties
• Setup and troubleshoot various audio/video systems.
• Travel to various job sites as required

Other duties assigned as needed



Skills and Abilities

• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to solder & crimp connectors
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards

Education and/or Experience

• Minimum of 1 - 3 years of audiovisual integration experience preferred
• Formal education in Electronics or related field preferred
• Minimum of a High School Diploma or equivalent preferred
• Excellent knowledge of Microsoft Office (Word, Excel, Outlook), Visio, Adobe Acrobat
• Preferred external training:
  • AMX Intro to Networking for AV Professionals
  • Crestron Professional Installation
  • Exton AV Associate Certification
  • InfoComm Quick Start to the Audio-Visual Industry
  • InfoComm CTS General Certification
  
  

Working Environment



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.



Physical Requirements



The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Direct Reports

• This position does not have direct reports

Work Hours



40 hours - Mon - Fri, be flexible to work after hours and weekends when required.


AVI-SPL reserves the right to alter work hours and work location as deems necessary


AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law



Please check the appropriate statement:



__________I am capable of performing the essential duties and responsibilities of this job. No accommodations are needed at this time. I understand if this changes, I will notify my supervisor in writing.


__________I need the following accommodations to perform the essential duties and responsibilities of this job:


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I have read and understand the above and have been given the opportunity to ask questions.


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Employee Signature Date


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Supervisor Signature Date Apply Now