Digital Product Owner-Salesforce at Edward D. Jones in St Louis, Missouri

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.

The Digital Branch Experience (DBX) teams at Edward Jones are responsible for designing and delivering a world-class digital experience to our branch teams and clients. Operating at the intersection of business strategy and technology development, DBX provides a dynamic, collaborative, and fast-paced environment for you to demonstrate and sharpen your skills. You will be challenged to bring fresh perspectives that allow us to continually exceed client expectations in an ever-evolving digital wealth management landscape.

We’re currently seeking a Digital Product Owner to help develop world-class CRM tools to branch teams throughout the United States leveraging the Salesforce platform. 

• The  Digital Product Owner serves as the individual accountable for one or more systems, leading a multi-disciplinary and cross-divisional product team to deliver value to internal and external customers.


• Reporting to the Product Manager, this individual aligns strategy to execution through the development and maintenance of a product roadmap, outlining the body of work expected now, next, and into the future.


• This work includes the management of system plans and supporting artifacts encompassing resource needs, stakeholder solution requirements, dependencies, timelines, milestones, and success criteria as necessary to deliver on the promised business value.


• Success in this role requires depth and breadth of subject matter experts inside and outside of the assigned digital product, as well as a foundational understanding of Product Management and Design Thinking, and the ability to expand these capabilities within the organization.


• This individual will additionally advise and align with adjacent product teams to ensure a consistent and cohesive progression of the department strategy

• Bachelor’s degree in business administration, management information systems, computer science, or a related field


• 3+ years of experience required in one or more of these fields:  
  
  
  
  • Digital product or agile product management  
  
  
  • Development and management of CRM applications
  
  
  • Investment advisory, brokerage, and/or insurance products
  
  
  
  


• Prior formal leadership experience is preferred.


• Relevant Salesforce superbadges and/or certifications are a plus. 

Functional Knowledge: 

• Extensive knowledge of the Salesforce ecosystem with an emphasis on Financial Services Cloud


• Product orientation with a strong sense of ownership


• Broad and deep knowledge of financial services concepts, practices, and procedures, with an emphasis on the digital capabilities advisors require to effectively serve clients


• Exceptional communication and interpersonal skills


• Detail orientation with strong analytical capabilities


• Ability to overcome ambiguity and deliver results


• Strong leadership skills with the ability to delegate and direct work in a way that maximizes both personal and team efficiency


• Teamwork/collaboration mindset with the ability to work with stakeholders throughout the organization


• A robust understanding of full-cycle software development within an Agile framework