Culinary Call Center Representative - part-time at University of Wisconsin Hospitals and Clinics Authority in Madison, Wisconsin

Job Description:

Work Schedule:

This is a FTE .60, 2nd shift position. Primarily works every Thursday, Friday and Saturday 11:00 - 7:30pm. Hours may vary based on department needs. This position is remote for individuals living in Wisconsin or Illinois after in-office training is complete.

Be part of something remarkable

Bring your passion for helping people to the #1 hospital in Wisconsin! As a Culinary Call Center Representative, you’ll play a strong role in Culinary Services by placing patient meal orders in the call center. Use your customer service skills and knowledge of clinical diets and allergens in this role.

We are seeking a Culinary Services Call Center Representative to:

• Provide a high level of customer service by taking patient’s meal requests over the phone.


• Assist patients in planning a healthy meal in compliance with their diet order and food allergies.


• Process electronic nutrition orders by transferring information from the patient’s medical record into our food service software.

Education:

Minimum - High School Diploma or equivalent

Preferred - Associates Degree in Hospitality

Work Experience:

Minimum - One (1) year of experience in an Administrative Support or related position

Preferred - One (1) year of experience in a call center and/or background in nutrition

Licenses and Certifications:

Preferred - ServSafe Certification

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive, and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives, and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.  EOE, including disability/veterans.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll, and many others.

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UW Hospital and Clinics benefits