Patient Access Representative - Hospital, 3rd Shift at University of Wisconsin Hospitals and Clinics Authority in Madison, Wisconsin

Job Description:

Work Schedule:

100% FTE, 40 hours per week. Night shift hours. Schedule based on department needs. 8 to 12 hour shifts starting between 7:00 pm and 11:00 pm. Weekend, Holiday and On-call shifts are required. You will work at the East Madison Hospital.

Be part of something remarkable

Bring your customer service expertise to the #1 hospital in Wisconsin!

We are seeking a Patient Access Representative - Hospital to:

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and registers or admits the patient.


• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.

Education:

Minimum - High School Diploma or Equivalent.

Preferred - Associate Degree in Business, Finance. Health Information Management or related field

Work Experience:

Minimum - One year of experience in a customer service related field.

Preferred - One year of experience in a healthcare, call center, business, financial or insurance related field.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.  EOE, including disability/veterans.

University Hospital in Madison is a Magnet®-designated facility that’s ranked Wisconsin’s #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.

American Family Children’s Hospital in Madison, Wisconsin—also a Magnet®-designated facility—provides specialized care in a healing environment designed especially for pediatric patients and their families. American Family Children’s Hospital is a comprehensive pediatric medical and surgical center, with nationally recognized pediatric specialists in a wide range of fields. It is also home to our Level One Pediatric Trauma Center and Level IV NICU, which cares for the tiniest patients throughout Wisconsin and beyond.

UW Health East Madison Hospital – is UW Health’s newest hospital and one of the most advanced hospitals and wellness centers in the country. Here, health care is seen as a holistic endeavor where our mission is to not only diagnose and treat you when you’re sick, but also to partner with you in health and wellness.

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UW Hospital and Clinics benefits