The Assistant Property Manager is to assist the Property Manager in effectively managing the assigned property. In the Property Managers' absence, the Assistant Property Manager will assume all responsibilities associated with accomplishing property objectives as set forth by the Regional Property Manager and the property owner. In addition, the Assistant Property Manager is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received.
Maintains accurate resident records. Updates daily all rents, deposits, and application fees received from residents. Issue appropriate notices when necessary (i.e. late payments, eviction notices, returned check memos).
Deposits all receipts before bank closes each day.
Maintains a positive customer service attitude.
Physically inspects property when on grounds, picks up litter, and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.
Must be knowledgeable of all phases of leasing and resident retention.
Works with lease renewals each month.
Greets prospective clients, shows community, and performs leasing duties as needed.
Answers and handles incoming telephone calls from prospective new residents, current residents, vendors/suppliers, etc.
Maintains awareness of local market conditions and trends. Contributes ideas to the Property Manager for marketing the community and improving resident satisfaction.
Updates required reports concerning move-out notices, activity, etc., daily and provide information to the Property Manager.
Organizes and files all applicable reports, leases, and paperwork.
Proofreads all lease paperwork.
Processes all security deposit move-out reports.
Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up with residents when work is completed.
Performs any additional duties assigned by the Property Manager or Regional Property Manager.
Must have basic computer knowledge and type 30 wpm.
Must be able to work in a fast-paced and customer service-oriented environment.
Performs duties under pressure and meets deadlines promptly.
Works as part of a team, as well as completes assignments independently.
Takes instructions from supervisors.
Exercises problem-solving skills.
Interacts with co-workers, supervisors, guests, and the public professionally and pleasantly.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote the effective local, state, or national security operations for the protection of people, data, property, and institutions.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Written Expression The ability to communicate information and ideas in writing so others will understand.
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions.
Enterprising Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk-taking and often deal with business.
Conventional Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas
Independence Allows employees to work on their own and make decisions.
Achievement Results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment.
Working Conditions This work value offers job security and good working conditions.
An integrity Job requires being honest and ethical.
Dependability Job requires being reliable, responsible, dependable, and fulfilling obligations.
Attention to Detail Job requires being careful about detail and thorough in completing work tasks.
Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
An initiative Job requires a willingness to take on responsibilities and challenges.
A leadership Job requires a willingness to lead, take charge, and offer opinions and direction.