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Bus Host - Overnight - On Call (San Jose) at Caesars Entertainment in Valley Center, California

Posted in General Business 30+ days ago.

Type: Part-Time

Job Description:


• Handles all bus trip duties from double-checking trip supplies to loading and unloading office and bus supplies, to occasionally picking up supplies from outside vendors and delivering and picking up items from other departments while on property.

• Serves continental breakfast including pastries, donuts, hot coffee, cocktails and complimentaries. Calls Bingo, passes out informational flyers and attends to the guests' needs while the on the bus trip to the property.

• Serves snacks, drinks and puts in a movie for the guests on the Bus trip back from the property.

• Upon arrival at property ensures hotel reservations and check-in are in order; hands guests off to VIP Services or the Hotel Front Desk for continued excellent guest experience for remainder of event/visit.

• Acts as a spokesperson for the Northern Nevada VIP Bus Program, Total Rewards and the Caesars Brand.

• Supports NNV properties by talking to the guests and promoting upcoming property events, promotions as well any pertinent info guests should be aware of regarding the Northern California VIP Bus Program to increase visitation.

• Acts as liaison, communicating guest information and feedback to the Northern California VIP Bus Program Coordinators and Regional Director as well as to property management to ensure and maintain excellent guest relations, consistency and to alleviate potential problems.

• Maintains exceptionally high standard of courtesy, professionalism and discretion in all guest communications and interactions.

• Provides superior guest service using Customer Service skills, Spotlight behaviors and personalized service.

• Solves guest service issues and complaints within established guidelines and under the direction of the Regional Manager.

• Trouble-shoots problems that may arise during the bus trip as well as when they are on property.

• Demonstrates an upbeat, pleasant and enthusiastic demeanor at all times.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

The Host VIP - Overnight oversees the one-night Buses out of our Sacramento and Bay Area offices and will be required to spend one night on property. Performs a wide variety of services for our players while riding the buses from the Sacramento and Bay Area to Harrah's and Harveys Lake Tahoe. Provides superior guest service ensuring a fun-filled, exciting and entertaining experience where flawless delivery and execution of exemplary service is paramount.

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