Customer Service Supervisor at Ollie's Bargain Outlet, Inc. in lumberton, North Carolina

Job Description:

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases.

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  Primary Responsibilities:
  
  
  
  • Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.
  
  
  • Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary.
  
  
  • Ensure that all product at the front end is merchandised per the visual merchandise standards.
  
  
  • Ensure that the front-end, entrance, and exterior of the building are maintained properly.
  
  
  • Ensure that front end operations, store standards, and company programs meet all operational expectations.
  
  
  • Assist with developing, evaluating, and supervising front end Associates.
  
  
  • Complete any additional responsibilities and/or duties as assigned.
  
  
  
  


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  Qualifications:
  
  
  
  • Minimum of one to two years’ retail experience in a mid-size to large retail service-oriented business preferred.
  
  
  •  Ability to work evenings, weekends, and holidays on a regular basis.
  
  
  • Must have a positive attitude and the ability to interact well with others.
  
  
  
  


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  Physical Requirements:
  
  
  
  • Ability to lift and carry up to 50 pounds.
  
  
  • Ability to push and pull up to 35 pounds.
  
  
  • Ability to stand for extended periods and work in a safe manner
  
  
  
  

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status.

Experience

• Cash handling

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity


• Enthusiastic: Shows intense and eager enjoyment and interest


• Team Player: Works well as a member of a group


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

See job description