Customer Insights Manager (Remote) at Inmar, Inc. in Winston Salem, North Carolina

Job Description:

As part of the Retail Analytics team, the Customer Insights Manager is responsible for creating and delivering insights that address business challenges and opportunities. This role oversees the collection and analysis of structured/unstructured data and presents actionable insights in a digestible and impactful way using business intelligence applications for Inmar, CPG and Retailer partners.

The Customer Insights Manager also serves as a mentor and subject-matter expert for other members of the Retail Analytics team. The role provides the incumbent an opportunity to participate in developing an analytics paradigm, empowering them to make recommendations that further Inmar's initiative to adopt data - driven insights.

Primary Accountabilities:  

Analytical (50%)

● Collaborate with Customer Success in developing and presenting information to tell data-driven stories, including post-event analytics, forecasts, estimating the business impact, and identifying improvement opportunities.
● Demonstrates and cultivates the ability to derive insights based on qualitative and quantitative data (shopper, performance, etc.)
● Designs frameworks for business analytics when customer specific customization is needed
● Independently manage and serve as the single point of accountability on projects with minimal supervision.

Strategic (30%)

● Serves as a retail expert with a demonstrated ability to turn data into insights, and insights into both strategic and tactical recommendations linked to customer objectives
● Collaborate with other business stakeholders on strategic projects that grow and spur data-driven decision making.
● Aid in the preparation and modification of how Inmar’s products drive value, as well as the post-event analytics that document the value that Inmar’s solutions have helped create.
● Serves as an advisor and thought partner with the customer and in partnership with the Customer Success Leaders

Technical (20%)

● Actively participate in data design and integration for strategic initiatives.
● Serve as a subject-matter expert on analytics initiatives with structured/unstructured data sources,
including 1st, 2nd, and 3rd party data.

Required Qualifications:

● Bachelor's Degree; Master’s Degree of Business Analytics or Masters of Business Administration related field is preferred
● Five to seven years of experience with an agency, marketing firm, advertising technology firm, CPG manufacturer or retailer.
● Knowledge of programming languages, such as Python, R, and SQL

● Solid experience using Google BigQuery and with industry-standard visualization tools, including Tableau
● Experience leveraging retailer, consumer packaged goods data, or syndicated data is highly preferred
● Demonstrated ability to translate data and analysis into implications and recommendations and be comfortable presenting to internal leaders and clients
● Must have demonstrated the ability to handle sensitive, confidential information appropriately
● Ability to communicate, cultivate relationships, and work with various external and internal partners
● Exceptional analytical, conceptual, and problem-solving abilities

Individual Competencies:

● Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
● Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
● Collaboration: Works collaboratively with others to achieve group goals and objectives.
● Inclusivity: Actively seeks to include and engage everyone regardless of backgrounds, cultures, or demographics to leverage the wealth of knowledge, insights and perspectives of a diverse workplace
to spark creativity and propel innovation in an open and trusting environment.
● Influential Communication: Fosters open communication, speaks truthfully and with one voice through clear and consistent messages, listens to others and values all opinions while acting in a respectful manner to influence an outcome, impact, or effect, and responds appropriately to concerns of others.
● Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
● Procedures: Develops effective departmental procedures and short and long-term goals and programs to improve productivity, increase effectiveness, cut costs, and take advantage of opportunities.
● Vision and Strategy Takes a long-term view and builds a shared vision with others while positioning the organization for future success by identifying new opportunities, formulating objectives and priorities, and implementing plans consistent with the long-term interest of the organization in a
global environment.
● Urgency: Transfers mission to action by acting clearly and decisively to analyze and implement solutions regardless of pressure or uncertainty and maintains a sense of urgency to complete tasks, accomplish goals, and act in ambiguous and complex situations.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:

● Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
● Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

● Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.
● Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

● Support a safe work environment by following safety rules and regulations and reporting all safety
hazards.

As an Inmar Associate, you:

● Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
● Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
● Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.
● Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
● Understand that results are important and focus on turning mission into action to achieve results following the principles of Agile Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

Additional Information

The national average hiring range for this job is $80000- $90000 and the salary can fluctuate based on geographic location and qualifications. Pay is based on several factors which may include, but are not limited to: education, work experience, certifications, labor markets, etc. This role includes an opportunity for company-wide annual discretionary bonus, through our Core Company Performance Bonus.

The actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

In addition to salary, Inmar Associates are eligible for competitive benefits for
themselves and their families which include: Medical, Dental, Vision, & Voluntary Basic and Supplemental Life Insurance 401(k) with company match, Health Spending Accounts, a generous flexible time off plan plus 11 company paid holidays, Tuition & Adoption Reimbursement, Maternity Adoption & Parental Leave.

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